Part Time - Outlet Customer Service Associate - Flexible

Lowes•Palmetto, GA

7d•Onsite

About The Position

The Outlet Customer Service Associate provides customer service and supports store operations at a Lowe’s Outlet. The role assists customers with finding, selecting, demonstrating, carrying, loading, and purchasing merchandise; answers questions and provides information about stock, special orders, product features, applications, and warranties; and supports checkout, equipment-rental contracts and invoices, and customer project leads. Associates may cross-train in other Outlet areas and assist Pro customers with product selection, loading, and enrollment in relevant programs. The position also supports in-stock operations, including using store systems to prioritize loads, print pricing labels, and check item and inventory information; replenishing shelves; preparing merchandise to customer specifications; and completing freight, merchandising, returns, and delivery tasks. It helps keep the store clean, organized, and safe by monitoring entrances and exits, identifying security risks, maintaining housekeeping standards, checking for hazards, and following safety procedures. Duties may include operating store equipment, processing sales and orders, inspecting and preparing merchandise for delivery, and maintaining interior and exterior areas. Other duties may be assigned.

Responsibilities

Provide customer service through daily execution of Lowe’s Outlet operations.
Identify customer needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers to products or through projects when needed.
Communicate stock, special-order, feature, application, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-train in other Outlet areas to support customer service.
Generate leads for Project Specialist Exterior programs by engaging customers about their projects.
Use store systems to prioritize loads, print pricing labels, and look up items, prices, and inventory.
Replenish merchandise on shelves and prepare merchandise to customer requirements or specifications.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify signs of shoplifting, theft, and other security risks and report them to management or Asset Protection.
Maintain store and work-area cleanliness and organization according to housekeeping standards and programs.
Maintain a safe and secure work environment by conducting safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow job-related safety requirements, including top-stock procedures and requirements for safety cables, aisle blockers, power-equipment tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Assist Pro customers in finding products and loading them in the aisle and into their vehicles.
Understand Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs and use the SMART phone and sales terminal to enroll customers.
Use point-of-sale terminals to process walk-up, phone, email, and online orders; contact vendors to verify product availability and cost as needed.
Display accurate, current pricing and signage in the Outlet Department.
Process sales transactions using a cash register according to company guidelines and provide customer service during checkout.
Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
Process returns to Distribution Centers and dispose of or return items appropriately.
Coordinate deliveries from beginning to end and answer questions or solve delivery-related problems.
Inspect merchandise before loading and delivery, prepare and load merchandise, support delivery routes, verify invoices against loaded items, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed.
Check the store for leaks, spills, and unsafe displays; fix equipment and facilities; and perform preventative maintenance.
Perform other duties as assigned.