Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.•Morrow, GA

9d•Onsite

About The Position

The Outlet Customer Service Associate provides customer service and supports sales, checkout, merchandise replenishment, store safety, deliveries, and general Outlet operations. The role assists customers in finding, selecting, and loading merchandise; answers questions; shares product and program information; and supports checkout and other customer assistance requests. Associates may also write equipment rental contracts and invoices, train across Outlet areas, and generate leads for Project Specialist Exterior programs. The position uses store systems to prioritize loads, print pricing labels, and look up product and inventory information. It includes replenishing shelves, preparing merchandise to customer specifications, and completing freight and merchandising tasks. Associates help maintain clean, organized, and safe store and work areas, monitor store entrances and exits, identify security risks, and follow applicable safety procedures when using equipment. For Pro customers, the role includes helping locate and load products, explaining Pro programs, enrolling customers where appropriate, processing orders, and contacting vendors to verify availability and cost. Outlet department duties include maintaining accurate pricing and signage, processing transactions and returns, coordinating deliveries, inspecting and preparing merchandise for loading, and helping maintain store facilities. Other duties may be assigned.

Responsibilities

Provide SMART customer service and seek to understand and assist customers with their needs.
Help customers locate, demonstrate, select, carry, and load merchandise; answer questions and guide customers through projects when needed.
Communicate product stock, special-order, feature, application, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and other assistance requests.
Write customer contracts and invoices for equipment rental.
Cross-functionally train in other Outlet areas and generate leads for Project Specialist Exterior programs.
Use store systems to prioritize loads, print pricing labels, and look up items and price or inventory information.
Replenish merchandise by down stocking and prepare merchandise according to customer requirements or specifications.
Monitor merchandise entering and leaving the store, assist customers or associates who trigger alarms, and report suspected theft or other security risks to management or Asset Protection.
Maintain housekeeping and safety standards, keep aisles clear, secure doors and gates, and follow applicable equipment and top-stock safety requirements.
Operate store equipment as needed for the role and department.
Apply SEEK – LEARN – BUILD in customer interactions and help Pro customers locate and load products.
Explain Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs; use the SMART phone and sales terminal to enroll customers in programs.
Use point-of-sale terminals to process walk-up, phone, email, and online orders, and contact vendors to verify availability and cost as needed.
Maintain accurate pricing and signage, process sales transactions, and provide excellent service during checkout.
Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
Process returns to Distribution Centers and appropriately dispose of or return items.
Coordinate deliveries, answer delivery-related questions, inspect merchandise, prepare and load deliveries, verify invoices against loaded items, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed; check for hazards such as leaks, spills, and unsafe displays; fix equipment and facilities and perform preventative maintenance.
Perform other duties as assigned.