Part Time - Outlet Customer Service Associate - Flexible
About The Position
The Outlet Customer Service Associate provides customer service and supports sales, checkout, stocking, merchandising, delivery, and store safety activities at a Lowe’s Outlet. The role helps customers locate and select merchandise, answers questions, supports equipment rentals and checkout, and assists with project needs. Associates may cross-train across Outlet areas and perform additional duties as assigned. The position also includes responsibilities specific to Pro customers and the Outlet department, including processing orders, explaining Pro programs, maintaining pricing and signage, handling freight and returns, coordinating deliveries, and helping maintain clean, safe store conditions.
Responsibilities
- Provide SMART customer service and seek out customers to understand their needs.
- Help customers locate, demonstrate, select, carry, and load merchandise, and answer customer and employee questions.
- Explain stock and special-order merchandise, product features, applications, and warranty information related to Lowe’s Outlet programs.
- Support checkout functions, call buttons, departmental pages, and requests for assistance; write equipment-rental contracts and invoices.
- Cross-train in other Outlet areas and generate leads for Project Specialist Exterior programs by engaging customers about their projects.
- Use store systems to prioritize loads, print pricing labels, and look up product, pricing, and inventory information.
- Replenish shelves by down-stocking merchandise and prepare merchandise according to customer requirements or specifications.
- Monitor store entrances and exits, respond to alarm activations, and report suspected theft or security risks to management or Asset Protection.
- Maintain store cleanliness and organization; help keep the work environment safe by identifying hazards, keeping aisles clear, securing doors and gates, and following applicable safety procedures.
- Operate store equipment as needed, including devices and systems such as Zebra phones, telephones, paging systems, computers, CCTV, pallet jacks, electric lifts, and compacter balers.
- Apply SEEK – LEARN – BUILD during customer interactions and assist Pro customers in finding and loading products.
- Explain Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs, and use the SMART phone and sales terminal to enroll customers.
- Process walk-up, phone, email, and online orders using point-of-sale terminals; contact vendors to verify product availability and cost as needed.
- Maintain accurate, up-to-date pricing and signage; process sales transactions according to company guidelines and provide a positive checkout experience.
- Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
- Process returns to Distribution Centers and appropriately dispose of or return items.
- Coordinate deliveries, answer delivery-related questions, inspect merchandise, prepare and load deliveries, support planned routes, verify invoices against loaded items, and assist with product connections or returns.
- Inspect and clean interior and exterior areas as needed, including bathrooms, breakrooms, hallways, and parking lots.
- Walk the store to check for leaks, spills, and unsafe displays; fix equipment and facilities and perform preventative maintenance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
