Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.•Meriden, CT

6d•$17 - $17

About The Position

The Outlet Customer Service Associate provides customer service and supports sales, checkout, merchandising, inventory, store safety, and delivery operations at a Lowe’s Outlet. The associate helps customers identify and locate products, understand merchandise and program details, complete purchases, and arrange deliveries. The role also includes maintaining clean, organized, and safe store areas, using store systems and equipment, and cross-training in other Outlet functions. Additional duties may be assigned. For Pro customers, the associate helps locate and load products, explains relevant loyalty, credit, savings, and delivery programs, and processes orders through point-of-sale systems. Outlet-specific duties include pricing and signage, sales transactions, freight and returns, coordinating deliveries, inspecting merchandise, and maintaining store facilities.

Responsibilities

Provide customer service by identifying customer needs and assisting with locating, demonstrating, selecting, carrying, and loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through store areas and projects when needed.
Explain stock, special-order merchandise, product features, applications, warranties, and Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-train in other Outlet areas to support customer service.
Generate leads for Project Specialist Exterior programs by engaging customers about their projects.
Use store systems to prioritize loads, print pricing labels, and look up item, price, and inventory information.
Restock merchandise by identifying empty shelf areas and replenishing supplies.
Prepare merchandise according to customer requirements and specifications.
Monitor merchandise entering and leaving the store and assist customers or associates who trigger entrance alarms.
Identify signs of shoplifting, theft, and other security risks and communicate them to management or Asset Protection.
Maintain store cleanliness and organization in accordance with housekeeping standards and programs.
Help maintain a safe and secure work environment by conducting safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements for regular duties, including top-stock safety, safety cables, aisle blockers, power-equipment tether lines, spotters, and safety devices.
Operate store equipment as needed, including phones, paging systems, computers, CCTV systems, pallet jacks, electric lifts, and compacter balers.
Apply SEEK – LEARN – BUILD to customer interactions and assist Pro customers in finding products.
Help Pro customers load products in the aisle and into their vehicles.
Explain Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs, and use the SMART phone and sales terminal to enroll customers.
Process walk-up, phone, email, and online orders using point-of-sale terminals; contact vendors to verify product availability and cost as needed.
Display current and accurate pricing and signage.
Process sales transactions using the cash register according to company guidelines and provide excellent checkout service.
Complete freight and merchandising tasks, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
Process returns to Distribution Centers and appropriately dispose of or return items.
Coordinate deliveries from beginning to end and answer questions or resolve delivery problems.
Inspect merchandise before loading and delivery, prepare and load merchandise, support delivery routes, verify invoices against loaded items, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed, including bathrooms, breakrooms, hallways, and parking lots.
Check the store for leaks, spills, and unsafe displays; fix equipment and facilities; and perform preventative maintenance.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program with concierge, work/life services, and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards
Learning and development opportunities