Outlet Associate - Federal Outlet

Goodwill of Colorado • Denver, CO

4d

About The Position

The Outlet Associate is often the first point of contact for customers and provides welcoming, timely, and professional customer service. The role includes assisting customers with inquiries and purchases, operating a computer-based point-of-sale system, and maintaining a well-stocked, organized sales area. Associates help provide a safe environment by enforcing outlet rules, maintain accurate transactions and a balanced cash drawer, and perform quality control and time management to maximize production. They keep work areas clean, follow department and organizational policies and procedures, cross-train in other areas, provide backup as needed, and perform other assigned duties. The position may require a varied schedule that includes evenings, weekends, and holidays, with occasional overtime.

Requirements

• Ability to follow established outlet rules and policies.
• Accuracy with numbers and general calculations, including understanding the value of coins and U.S. currency.
• Ability to perform basic math, including addition, subtraction, and multiplication.
• Ability to operate a computer-based cash register and credit card machine.
• Ability to lift up to 45 pounds unassisted and up to 75 pounds with assistance from a dolly or pallet jack.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Effective communication skills with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent.
• One year of retail sales or cash handling experience.

Responsibilities

• Provide excellent customer service in accordance with company values.
• Assist customers with questions, concerns, and purchases.
• Help maintain a safe environment by ensuring customers follow outlet rules.
• Process accurate cashier transactions and maintain a balanced cash drawer using a computer-based point-of-sale system.
• Keep the sales floor stocked and organized by filling merchandise bins and placing them in the sales area according to rotation schedules.
• Perform quality control and manage time to maximize production volume.
• Maintain a clean and organized work area.
• Complete duties in accordance with department and organizational policies and procedures to minimize downtime.
• Cross-train in other departments or areas and provide backup as required.
• Perform other duties as assigned.

Benefits

• DailyPay access to earned pay on an employee-selected schedule.
• Medical, dental, and vision coverage for eligible full-time Retail/Sales and Operations Division employees.
• Short-term disability, long-term disability, and life/accidental death and dismemberment coverage for eligible full-time Retail/Sales and Operations Division employees.
• Flexible Spending Accounts for eligible full-time Retail/Sales and Operations Division employees.
• Voluntary supplemental benefit offerings for eligible full-time Retail/Sales and Operations Division employees.
• Paid vacation, sick leave, holidays, floating holidays, jury duty leave, and bereavement leave for eligible full-time Retail/Sales and Operations Division employees.
• Access to pre-tax or post-tax (Roth) retirement plan contributions for employees age 18 and older.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED