Outlet associate

Goodwill Industries of Middle Tennessee•Nashville, TN

About The Position

The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. The position helps create a positive customer experience while supporting Goodwill’s mission and operational goals. The Outlet Associate provides customer service, assists with merchandise movement, keeps the outlet floor organized, and follows safety and loss prevention procedures. The role requires teamwork, attention to safety, and the ability to work in a fast-paced retail environment.

Requirements

Basic customer service skills.
Ability to follow instructions and work as part of a team.
Ability to stand, walk, bend, lift, push, and pull throughout the shift.
Ability to handle merchandise safely and efficiently.
Dependable attendance and punctuality.
Basic communication and problem-solving skills.
Ability to work in a diverse environment with people from different cultural backgrounds and experiences.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to operate outlet equipment, including pallet jacks, carts, tables, and related material-handling equipment.
If required by the location, ability to operate a forklift and obtain forklift certification; training and certification are provided by the organization.

Nice To Haves

High school diploma or equivalent.
Previous retail, warehouse, production, or customer service experience.
Experience working in fast-paced, high-volume environments.
Prior nonprofit or mission-based retail experience.
Experience operating a point-of-sale system or handling cash transactions.
Bilingual language skills.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Answer basic questions about outlet store procedures, pricing, and merchandise.
Help maintain a positive shopping experience and respond to customer needs, escalating concerns to management when needed.
Move carts, tables, and merchandise onto and off the sales floor; rotate merchandise according to store procedures.
Keep merchandise areas organized and safe, and support sorting, staging, and recovery of goods as assigned.
Maintain cleanliness of the sales floor, production areas, restrooms, and exterior areas as assigned.
Assist with opening and closing duties, donation flow, and backroom operations as needed.
Follow cash handling procedures when assigned to register duties.
Follow safety procedures while moving merchandise, carts, tables, or equipment; keep aisles, exits, and work areas clear of hazards.
Report injuries, safety concerns, theft, or suspicious activity to management.
Follow company policies, procedures, and attendance expectations.
Work cooperatively with store leadership and team members; communicate issues, supply needs, and customer concerns promptly.
Be flexible and assist in different store areas based on business needs.
Support production and sales goals through consistent work habits.