Outlet Associate
About The Position
The Outlet Associate supports the safe and efficient flow of donated merchandise through Goodwill NLA's outlet operation. The position receives and sorts donations, stages and moves merchandise, prepares and completes sales-floor rotations, handles unsold merchandise for appropriate disposition, and assists customers as needed. This is a physically active, team-based position focused on merchandise throughput, safety, and value recovery. The role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping maximize value recovery from donated goods to generate revenue that supports workforce programs and community services. The Outlet Associate reports to the Outlet Manager or Outlet Assistant Manager. The position is based at the 70th Outlet in Shreveport, Louisiana, and is full time.
Requirements
- High school diploma, HiSET/GED, or equivalent preferred.
- Complete and maintain any safety, equipment, or other position-specific training or authorization required for assigned duties.
- Successful completion of a background check and any additional screenings required by agency policy is a condition of employment.
- Ability to work safely and efficiently in a high-volume, physically active environment.
- Ability to learn merchandise sorting, staging, rotation, and disposition procedures.
- Ability to safely move merchandise and use authorized material-handling equipment.
- Ability to follow rotation plans and work effectively as part of a coordinated team.
- Strong basic customer-service and communication skills.
- Ability to maintain organization and respond to changing merchandise-flow priorities.
- Ability to recognize safety concerns and follow established customer and employee safety procedures.
- Frequently stand and perform repetitive hand and arm movements throughout the shift; regularly bend, reach, twist, and move throughout processing and storage areas.
- Regularly lift or move merchandise weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate equipment when needed.
- Regularly handle apparel, textiles, racks, containers, and processing equipment.
Nice To Haves
- Previous retail, warehouse, production, material-handling, or customer-service experience is preferred but not required.
Responsibilities
- Sort and stage donated merchandise in appropriate categories and containers for outlet sale or other disposition.
- Transfer merchandise into boats, tables, containers, or other approved equipment in preparation for sales-floor rotations.
- Safely move merchandise and equipment to and from the sales floor according to established rotation plans.
- Remove merchandise from completed rotations and sort remaining goods into appropriate salvage, recycling, disposal, or other disposition streams.
- Clean and prepare emptied boats or other equipment for the next rotation.
- Maintain efficient merchandise flow and promptly communicate product, space, equipment, or supply concerns to outlet leadership.
- Assist drivers and other authorized employees with loading and unloading merchandise.
- Receive donations and assist donors with unloading when assigned.
- Follow donation acceptance, donor-count, receipt, and sorting procedures.
- Provide courteous customer service and assist customers with routine questions or needs.
- Follow and reinforce established customer-safety procedures during merchandise rotations and alert leadership to concerns.
- Maintain clean, organized, and unobstructed sales-floor, backroom, staging, donation, and equipment areas.
- Use required PPE and follow safe lifting, material-handling, equipment, rotation, and restricted-area procedures.
- Protect donated goods and agency assets and promptly report suspected theft, misuse, hazardous materials, prohibited items, or safety concerns.
- Support housekeeping, cart retrieval, supply management, and other outlet operational needs.
- Attend required meetings and trainings.
- Perform other duties as assigned in support of store operations and the agency mission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
