Outlet associate

Goodwill Industries of Middle Tennessee•Nashville, TN

12h•Onsite

About The Position

The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. The role helps create a positive customer experience while supporting Goodwill’s mission and operational goals. It involves providing customer service, assisting with merchandise movement, keeping the outlet floor organized, and following safety and loss prevention procedures. Strong teamwork, attention to safety, and the ability to work in a fast-paced retail environment are required.

Requirements

Basic customer service, communication, and problem-solving skills.
Ability to follow instructions and work as part of a team.
Ability to stand, walk, bend, lift, push, and pull throughout the shift.
Ability to handle merchandise safely and efficiently.
Dependable attendance and punctuality.
Ability to work in a diverse environment with different cultural backgrounds and experiences.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to operate equipment used in outlet operations, including pallet jacks, carts, tables, and related material-handling equipment.
Must obtain forklift certification if forklift operation is required by the location; training and certification are provided by the organization.

Nice To Haves

High school diploma or equivalent.
Previous retail, warehouse, production, or customer service experience.
Experience in fast-paced, high-volume environments.
Prior nonprofit or mission-based retail experience.
Experience operating a point-of-sale system or handling cash transactions.
Bilingual language skills.

Responsibilities

Greet and assist customers in a friendly, professional manner; answer basic questions about store procedures, pricing, and merchandise; and help maintain a positive shopping experience.
Respond to customer needs and escalate concerns to management when needed.
Move carts, tables, or merchandise onto and off the sales floor; rotate merchandise according to store procedures; and keep merchandise areas organized and safe.
Support sorting, staging, and recovery of goods as assigned.
Maintain cleanliness of the sales floor, production areas, restrooms, and exterior areas as assigned.
Assist with opening and closing duties and support donation flow and backroom operations when needed.
Follow cash-handling procedures when assigned register duties.
Follow safety procedures when moving merchandise, carts, tables, or equipment; keep aisles, exits, and work areas clear; and report injuries, safety concerns, theft, or suspicious activity to management.
Follow company policies, procedures, and attendance expectations.
Work cooperatively with store leadership and team members; promptly communicate issues, supply needs, or customer concerns; and assist in different store areas based on business needs.
Support production and sales goals through consistent work habits.