Outdoor Guest Service Attendant (Iron Gate and Chester)

Flagstop Car Wash•Richmond, VA

25d•Onsite

About The Position

Flagstop Car Wash is hiring an Outdoor Guest Service Attendant to provide customer service at its Iron Gate and Chester locations. The position involves helping customers with their accounts using iPads and kiosks, encouraging app use, and promoting and selling Unlimited Wash Club memberships. Attendants work as part of a team in a fast-paced, loud, outdoor environment and are expected to deliver a positive customer experience in all weather conditions. The role is offered full-time or part-time, with weekend work required on both Saturdays and Sundays. Morning, afternoon, and evening shifts are available. Starting pay is $15 per hour, with attendants earning an average of an additional $3 per hour in bonuses and commissions; the posting reports average hourly pay of $18 and says bonuses and commissions are uncapped. Flagstop describes opportunities to advance to Lead Guest Service Attendant, Assistant Site Leader, and Site Leader, with training and development support.

Requirements

Be at least 16 years old.
Have reliable transportation to arrive on time for all shifts.
Be able to lift up to 50 pounds.
Be able to stand or walk continuously for the duration of an 8-hour shift.
Be able to work outdoors in extreme heat, cold, and rain and thrive in a loud, fast-paced environment.
Demonstrate customer service skills and confidently operate iPads and kiosks.
Be willing to actively promote and sell Unlimited Wash Club memberships.
Commit to working weekends, including Saturdays and Sundays.

Responsibilities

Provide friendly, exceptional customer service to guests.
Promote and sell memberships, including Unlimited Wash Club memberships, to new and existing customers.
Help customers with their accounts using iPads and kiosks.
Encourage customers to download and use the company app.
Work with a team and learn car wash operations and processes.
Maintain a neat appearance and clean hygiene while wearing the professional uniform.
Arrive on time and ready to provide a positive customer experience.
Work outdoors in all weather conditions and in a loud, fast-paced environment.

Benefits

Medical, dental, and vision insurance, with monthly premiums covered up to 100%.
Up to five free counseling sessions per year.
$10,000 in free life insurance coverage.
Supplemental coverage options for critical illness, hospital, accident, and short-term disability.
Free Employee Assistance Program.
401(k) plan with up to a 3% company match.
College tuition assistance for student team members.
Referral rewards of up to $300 for each referral hired.
Working Advantage discounts on travel, entertainment, and other services.
Free car washes.
Accrued paid time off.
Free uniform shirts.
Mobile app for tracking pay and managing schedule preferences.
Access to GRTC RideFinders commuting resources, including carpooling and ridesharing.
Ongoing training and leadership development.
Team member recognition during meetings and in company newsletters.