Outdoor Guest Service Attendant (Charlottesville)

Flagstop Car Wash•Charlottesville, VA

5d•$15 - $15•Onsite

About The Position

Flagstop Car Wash is hiring an Outdoor Guest Service Attendant in Charlottesville, Virginia. The role provides customer service in an outdoor, fast-paced car wash environment and involves assisting guests with their accounts using iPads and kiosks, promoting and selling Unlimited Wash Club memberships, and encouraging customers to use the company app. Attendants work with a team, learn car wash operations and processes, and help deliver a positive customer experience. The position may be full-time or part-time, and weekend work on Saturdays and Sundays is required. Morning, afternoon, and evening shifts are available. Work is outdoors in all weather conditions and in a loud, fast-paced environment. The stated starting pay is $15 per hour, with bonuses and commissions; the posting says attendants average an additional $3 per hour in bonuses and commissions and an average hourly pay of $18, with no cap on commissions or bonuses. Flagstop describes career-growth opportunities from Guest Service Attendant to Lead Guest Service Attendant, Assistant Site Leader, and Site Leader, with training and development resources. The posting also describes company benefits including health coverage, counseling support, life insurance, a 401(k) match, tuition assistance for student team members, referral rewards, paid time off, employee discounts, free car washes, uniforms, and commuter resources. Applicants must be at least 16, have reliable transportation, be able to lift up to 50 pounds and stand or walk continuously during an eight-hour shift, work outdoors in extreme heat, cold, and rain, and work weekends. Flagstop states that it is an equal opportunity employer and does not discriminate against applicants or employees on legally protected grounds.

Requirements

Be at least 16 years old.
Have reliable transportation to arrive on time for all shifts.
Be able to lift up to 50 pounds.
Be able to stand or walk continuously for the duration of an eight-hour shift.
Be able to work outdoors in all weather conditions, including extreme heat, cold, and rain.
Be able to work in a loud, fast-paced environment.
Deliver exceptional customer service.
Operate iPads and kiosks and actively promote and sell Unlimited Wash Club memberships.
Be available to work weekends, including Saturdays and Sundays.

Responsibilities

Provide exceptional customer service and create a positive experience for guests.
Actively promote and sell memberships, including Unlimited Wash Club memberships, to new and existing customers.
Use iPads and kiosks to assist customers with their accounts.
Encourage customers to download and use the company app.
Work with the team and learn car wash operations and processes.
Maintain a neat appearance and clean hygiene while wearing the professional uniform.
Arrive on time and ready to work scheduled shifts.
Work Saturdays and Sundays.

Benefits

Medical, dental, and vision insurance, with monthly premiums stated as up to 100% covered.
Up to five free counseling sessions per year.
$10,000 in free life insurance coverage.
Optional critical illness, hospital, accident, and short-term disability coverage.
Free Employee Assistance Program (EAP).
401(k) plan with up to a 3% company match.
College tuition assistance for student team members.
Referral rewards of up to $300 for each hired referral.
Discounts on flights, hotels, rental cars, entertainment, and more through Working Advantage.
Free car washes.
Accrued paid time off.
Free uniform shirts.
Commuter and transportation resources, including GRTC RideFinders carpooling and ridesharing options.
Ongoing training and development resources for skill-building and advancement.
Team-member recognition through meetings and company newsletters.