Outdoor Guest Service Attendant (Brook Road)
About The Position
Join Flagstop — a recognized Top Workplace for 2025 and 2026, with numerous culture badges including Innovation Top 5%, Trusted Leader, and Supportive Managers. We are also a Fastest-Growing Company and one of the Top 50 largest car wash companies in the U.S. We are the official Car Wash of VCU and a proud partner of the Richmond Flying Squirrels and Richmond Spiders. We are seeking enthusiastic individuals for our Guest Service Attendant role in a fast-paced, exciting environment. This position offers opportunities for career growth, with 26% of our team members earning promotions last year. Many leaders started in this same role. We are committed to helping you Earn More, build your Career Growth, Simplify the work, and feel Supported.
Requirements
- Meet the minimum age requirement of 16 years or older.
- Maintain reliable transportation to ensure on-time arrival for all shifts.
- Lift up to 50 lbs and stand or walk continuously for the duration of an 8-hour shift.
- Bring a positive attitude to work daily.
- Display exceptional customer service skills; bubbly, friendly, outgoing personality.
- Enjoy working with a team and learning new things about the car wash daily.
Responsibilities
- Learn guest service, wash operations, and core processes.
- Assist customers with their accounts using iPads and Kiosks.
- Actively promote and sell memberships to new and existing customers.
- Encourage customers to download and use our app for a better car care experience.
- Maintain a neat appearance and clean hygiene with our professional uniform.
- Show up to work on time and ready to provide a fantastic customer experience to our guests.
- Work confidently outdoors in all weather conditions (extreme heat, cold, rain) and thrive in a loud, fast-paced environment.
- Deliver exceptional customer service.
- Operate iPads/kiosks.
- Actively promote and sell Unlimited Wash Club memberships.
- Commit to working weekends (Saturdays and Sundays required).
Benefits
- Comprehensive Health Coverage: Up to 100% covered monthly premiums for Medical, Dental, and Vision insurance.
- Mental Health Support: Access up to 5 free counseling sessions per year.
- Free Life Insurance: $10,000 in free life insurance coverage.
- Supplemental Protection: Coverage options for Critical Illness, Hospital, Accident, and Short-Term Disability.
- Free Employee Assistance Program (EAP): Confidential support for life's everyday challenges.
- 401(k) Retirement Match: 401(k) plan with up to a 3% company match.
- College Tuition Assistance: Educational financial support designed specifically for student team members.
- Team Member Referral Program: Earn up to $300 for every referral hired.
- Working Advantage Discounts: Exclusive discounts on flights, hotels, rental cars, entertainment, and more.
- Free Ultimate Car Washes: Keep your vehicle clean on us!
- Paid Time Off (PTO): Accrue paid time off to use when life happens.
- Free Uniform Shirts: Provided on day one.
- Self-Service App: Easy-to-use mobile app to track your pay, manage schedule preferences, and more.
- Commuter & Transportation Support: Access to GRTC RideFinders options, including carpooling and ridesharing resources.
- Leadership & Development: Ongoing training resources to build skills and step into leadership.
- Team Member Recognition: Formal recognition during team meetings and company newsletters.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
