Outdoor Guest Service Attendant (Nine Mile)

Flagstop Car Wash•Richmond, VA

2d•$15 - $15•Onsite

About The Position

Flagstop Car Wash is hiring an Outdoor Guest Service Attendant at its Nine Mile location in Richmond, Virginia. The role provides guest service in an outdoor, fast-paced car wash environment and includes promoting and selling Unlimited Wash Club memberships, helping customers with their accounts using iPads and kiosks, and encouraging customers to use the company app. Attendants work with a team, learn car wash operations and processes, and contribute to a positive customer experience. The position may be full-time or part-time, and weekend work on both Saturdays and Sundays is required. Morning, afternoon, and evening shifts are available. The work takes place outdoors in all weather conditions and in a loud, fast-paced environment. The company describes opportunities for career development, including progression from Guest Service Attendant to Lead Guest Service Attendant, Assistant Site Leader, and Site Leader. Pay starts at $15 per hour, with bonuses and commissions; the posting reports average additional earnings of $3 per hour and average hourly pay of $18, with no cap on commissions or bonuses. Flagstop offers benefits including medical, dental, and vision insurance with monthly premiums covered up to 100%; mental health counseling sessions; life insurance; optional supplemental insurance; an employee assistance program; a 401(k) with up to a 3% company match; college tuition assistance for student team members; referral rewards; discounts; free car washes; accrued paid time off; uniforms; a mobile app for pay and schedule preferences; commuter resources; ongoing training; and team-member recognition. RVA Wash Holdings, Inc. dba Flagstop Car Wash states that it is an equal opportunity employer and does not discriminate on legally protected grounds.

Requirements

Meet the minimum age requirement of 16 years or older.
Maintain reliable transportation to arrive on time for all shifts.
Lift up to 50 pounds.
Stand or walk continuously for the duration of an 8-hour shift.
Work outdoors in all weather conditions, including extreme heat, cold, and rain.
Work effectively in a loud, fast-paced environment.
Deliver exceptional customer service.
Operate iPads and kiosks.
Promote and sell Unlimited Wash Club memberships.
Work weekends; Saturdays and Sundays are required.

Responsibilities

Provide a fantastic customer experience and exceptional customer service.
Actively promote and sell memberships, including Unlimited Wash Club memberships, to new and existing customers.
Help customers with their accounts using iPads and kiosks.
Encourage customers to download and use the company app.
Maintain a neat appearance and clean hygiene while wearing the professional uniform.
Work with the team and learn car wash operations and processes.
Arrive on time and ready to work assigned shifts.

Benefits

Medical, dental, and vision insurance, with monthly premiums covered up to 100%.
Up to 5 free counseling sessions per year.
$10,000 in free life insurance coverage.
Optional critical illness, hospital, accident, and short-term disability coverage.
Free employee assistance program.
401(k) plan with up to a 3% company match.
College tuition assistance for student team members.
Referral rewards of up to $300 for each referral hired.
Working Advantage discounts on travel, entertainment, and more.
Free car washes.
Accrued paid time off.
Free uniform shirts.
Mobile app for tracking pay and managing schedule preferences.
Commuter and transportation resources, including GRTC RideFinders options.
Ongoing training and leadership development resources.
Team-member recognition during meetings and in company newsletters.