Outdoor Guest Service Attendant (Ashland)

Flagstop Car Wash•Ashland, VA

18h•Onsite

About The Position

Flagstop Car Wash is hiring an Outdoor Guest Service Attendant in Ashland. The role provides customer service in an outdoor, fast-paced car wash environment and includes assisting guests with their accounts through iPads and kiosks, encouraging use of the company app, and promoting and selling Unlimited Wash Club memberships. Attendants work with a team, learn car wash operations, and help deliver a positive customer experience. This position may be full-time or part-time. Morning, afternoon, and evening shifts are available, and weekend work on Saturdays and Sundays is required. Work takes place outdoors in all weather conditions, including extreme heat, cold, and rain, and in a loud, fast-paced environment. The role offers a starting wage of $15 per hour, with average additional bonuses and commissions of $3 per hour; reported average hourly pay is $18, with no cap on bonuses or commissions. Flagstop describes opportunities for advancement from Guest Service Attendant to Lead Guest Service Attendant, Assistant Site Leader, and Site Leader. The company provides training and development resources to support growth.

Requirements

Be at least 16 years old.
Have reliable transportation to arrive on time for all shifts.
Be able to lift up to 50 pounds.
Be able to stand or walk continuously for the duration of an 8-hour shift.
Be able to work outdoors in all weather conditions, including extreme heat, cold, and rain.
Be comfortable working in a loud, fast-paced environment.
Deliver exceptional customer service, operate iPads and kiosks, and actively promote and sell Unlimited Wash Club memberships.
Commit to working Saturdays and Sundays.
Bring a positive attitude and a friendly, outgoing personality.

Responsibilities

Provide friendly, exceptional customer service to guests.
Actively promote and sell memberships, including Unlimited Wash Club memberships, to new and existing customers.
Use iPads and kiosks to assist customers with their accounts.
Encourage customers to download and use the company app.
Work collaboratively with the team and learn car wash operations and processes.
Maintain a neat appearance and clean hygiene while wearing the professional uniform.
Arrive on time and ready to provide a positive customer experience.
Work required weekend shifts on Saturdays and Sundays.

Benefits

Medical, dental, and vision insurance, with monthly premiums covered up to 100%.
Up to five free counseling sessions per year.
$10,000 in free life insurance coverage.
Optional critical illness, hospital, accident, and short-term disability coverage.
Free Employee Assistance Program.
401(k) plan with up to a 3% company match.
College tuition assistance for student team members.
Referral rewards of up to $300 for each referral hired.
Working Advantage discounts on flights, hotels, rental cars, entertainment, and more.
Free car washes for team members.
Accrued paid time off.
Free uniform shirts provided on the first day.
Self-service mobile app to track pay and manage schedule preferences.
Access to GRTC RideFinders commuter options, including carpooling and ridesharing resources.
Ongoing training and development resources.
Team member recognition during meetings and in company newsletters.