Outbound Sales Supervisor

SimpliSafe is seeking an experienced and motivated Outbound Sales Supervisor to join their new sales team in their Richmond, VA Call Center. The role involves driving impacts in a new area of focus within Telesales, achieving sales quotas and key performance indicators, and fostering a culture of excellence aligned with the company values. The successful candidate will contribute to and execute on a multi-year Direct Sales strategy, help build business principles, and develop cross-functional relationships to accomplish goals and find creative solutions.

Contribute to and execute on a multi-year Direct Sales strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives

Help build business principles and ‘rules of play’ as we test, learn, and grow the Outbound sales function within Telesales

Communicate results, successes and learnings to leadership with recommended actions for continuous improvement

Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas

Support your team’s ongoing mastery of their craft through sal

• 2+ years of sales management experience; indirectly or directly leading sales team in an inbound/outbound customer-facing environment
• Interest and excitement to take responsibility for building an entirely new function within an existing department
• Experience using an automated phone dialler system and/or CRM (customer relationship management system) is preferred
• Proven success with identifying top candidates and building high-performing sales teams

• Skills development and coaching for consistent goal/metric achievement
• Building and supporting a high-performing, highly engaged team
• Creating a positive and inclusive culture
• Effective coaching and development
• Exceptional change management and strategic execution
• Sales management experience
• Building an entirely new function within an existing department
• Experience with automated phone dialler system and/or CRM
• Proven success with identifying top candidates and building high-performing sales teams
• Strong analytical, planning, and problem-solving skills
• Deep understanding of sales levers, metrics, performance standards, and sales methodology
• Excellent communication and interpersonal skills
• Growth mindset and eagerness to learn, test, and improve
• Customer obsession and building strong relationships
• Aim high and challenging oneself and others
• No ego and maintaining an open, inclusive, and humble style
• One team and taking a collaborative approach
• Lift as we climb and investing in developing others
• Lean and nimble, working with agility and efficiency
• Embracing diversity and inclusion in the workplace
• Safe and supportive workplace environment
• Reasonable accommodations for job application or interview process