Contact Center Inbound Sales Agent (Starting at $20 per hour, hybrid)

The Sales Agent role at SimpliSafe is a great opportunity for motivated individuals to join a growing and thriving company in the home security space. As a Sales Agent, you will be responsible for converting inbound leads into active customers through value-based selling. This role requires strong communication skills, active listening, and the ability to build relationships with a wide demographic of people. The primary responsibilities include assisting customers in selecting the right system, products, and services, identifying customer needs, and providing recommendations to help secure their homes. Additionally, Sales Agents will follow SimpliSafe's sales methodology and perform customer follow-up activities.

Assist future customers through the process of selecting the right system, products, and services best suited for their lifestyle needs.

Identify key insights to customers' needs and provide recommendations to help secure their home, family, pets, etc.

Follow SimpliSafe's sales methodology to ensure the highest level of respect, trust, and loyalty with future customers.

Perform customer follow-up activities including quotes, information requests, etc.

Properly collect and input customer information for proper customer identification.

Make recommendations of special promotions and affiliated partner's products and services.

• Proven success in an inbound/outbound phone-based sales environment
• Enhanced listening skills to help identify the best solution for the customer
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective communication skills, both written and verbal
• Ability to work independently and/or in a team setting
• Ability to prioritize in a fast-paced environment, excellent time management skills
• Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback
• Strong commitment to customer happiness and satisfaction
• Must be eligible for certification as an electronic security employee, which requires submitting necessary documentation

• Enhanced listening skills to help identify the best solution for the customer
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective communication skills, both written and verbal
• Ability to work independently and/or in a team setting
• Ability to prioritize in a fast-paced environment, excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction
• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them
• Aim High - Always challenging ourselves and others to raise the bar
• No Ego - Maintaining a "no job too small" attitude and an open, inclusive, and humble style
• One Team - Taking a highly collaborative approach to achieving success
• Lift As We Climb - Investing in developing others and helping others around us succeed
• Lean & Nimble - Working with agility and efficiency in an often ambiguous environment
• Equal opportunity employer with consideration for employment without regard to various characteristics protected by law
• Commitment to full support of qualified individuals with disabilities and providing reasonable accommodations if needed during the job application or interview process