Outbound Sales Representative (Days)

MCI Careers•Savannah, GA

12d•$13 - $16•Onsite

About The Position

MCI is hiring Outbound Sales Representatives to support projects for recognizable brands. The role connects with prospective customers, promotes and upsells products and services, and delivers customer experiences in a fast-paced, performance-driven environment. MCI provides industry-leading training. Applicants must complete the company careers-page application, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to type at least 20 words per minute.
Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Familiarity with Windows operating systems.
Dependability, punctuality, and a strong work ethic.
Strong problem-solving and conflict-resolution skills.
Customer-focused, empathetic, and solution-oriented approach.
Ability to multitask and manage time effectively.
Comfort working in a fast-paced, evolving environment.
Strong interpersonal skills and ability to work as part of a team.
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation, which may include fingerprinting; job offers are contingent on results.
Must be willing to submit to drug screening; job offers are contingent on results. This does not apply in Canada.

Responsibilities

Make outbound and receive inbound calls in a professional and courteous manner.
Educate customers about products and services and identify upsell opportunities.
Understand customer needs and recommend tailored solutions.
Use internal systems to manage accounts and process orders accurately.
Research and resolve customer issues, coordinating with other departments as needed.
Follow scripts, policies, and procedures to ensure consistency and compliance.
Maintain accurate records and safeguard customer information.
Escalate complex issues to supervisors or appropriate teams.
Stay current with training, updates, and system changes.
Meet attendance, punctuality, and performance expectations.