Outbound B2C Sales Representative

Onward Climate•Portland, OR

7d•$23 - $24•Remote

About The Position

This full-time, remote, non-exempt sales role focuses on high-volume outbound phone sales to residential utility customers. The representative uses provided call lists to contact customers and enroll those who are interested in voluntary clean-energy programs. The work involves frequent rejection and requires sustained energy, empathy, professionalism, and compliance throughout a high volume of calls. The role connects customers with utility programs that support renewable energy, reduce carbon emissions, and contribute to a more sustainable grid. Representatives are expected to meet sales and call-quality standards, address customer concerns using the company’s sales response framework, and participate fully in training, coaching, and quality reviews. The position is scheduled for 40 hours per week, with at least 30 hours of active sales calling during local program hours: 9 AM–7:30 PM PT or 9 AM–7:00 PM CT/ET. The schedule is fixed during onboarding; adjusted hours may be negotiated after consistent performance and reliable communication. Candidates must have a professional US-based home office, high-speed internet, a smartphone, and existing US work authorization. Onward Climate does not provide work sponsorship or relocation assistance.

Requirements

At least 1 year of experience in a quota-driven, persuasion-based role.
A professional US-based home office with high-speed internet and a smartphone.
Pre-existing US work authorization; sponsorship and relocation assistance are not provided.
Natural phone presence and the ability to handle objections confidently and competently.
Ability to sustain energy, empathy, and call quality through a high volume of calls.
Ability to implement feedback promptly, track personal performance, and consistently prepare to improve.
Attention to detail and ability to maintain accurate documentation while navigating multiple screens and applications.
Comfort with Google applications, softphone dialers, and team communication platforms such as Slack.
Genuine motivation by environmental impact and ability to connect program benefits with customer interests.

Nice To Haves

Outbound B2C phone sales experience.
Fundraising experience.
Experience in canvassing or similar high-volume customer outreach.

Responsibilities

Make high-volume outbound sales calls to residential utility customers using provided call lists.
Enroll interested customers in voluntary clean-energy programs.
Meet or exceed sales performance KPIs, including an average of 55 or more dials per hour and steady growth in sales conversion rates.
Meet specified call-hour, call-quality, and professionalism standards, including at least 99% compliance on sales call reviews.
Address customer concerns and overcome objections using the sales response framework to connect program benefits with customer needs.
Maintain a positive, compliant, and professional presence throughout every customer interaction, including challenging calls.
Keep accurate documentation and track personal performance metrics.
Participate fully in paid training, coaching, quality reviews, and one-on-one meetings.
Apply feedback promptly and protect scheduled calling hours.

Benefits

Starting base pay of $23–$24 per hour, depending on experience and location, plus a monthly sales bonus structure.
On-target annual earnings of $68,000–$70,000; top sales representatives earn over $80,000.
Profit sharing based on year-end company performance.
Medical, dental, and vision coverage, with most premiums covered by Onward Climate.
Annual HSA contributions of $1,000 for individuals or $4,000 for families.
401(k) match of up to 4%.
Monthly internet stipend.
Up to 4 weeks of paid vacation annually.
Up to 10 days of accrued sick time per year.
11 paid holidays.
2 wellness days.
8 hours of paid volunteer time.
Opportunity to earn bonus paid vacation days by reaching sales targets.
Fully remote work.
Opportunity to negotiate adjusted working hours after demonstrating consistent performance and reliable communication.