Outbound Sales Representative

Living Well Nutraceuticals•Austin, TX

21h•Remote

About The Position

Living Well Nutraceuticals is hiring a remote Outbound Sales Representative for its Value Added Sales team. This is an entry-tier phone sales role combining inbound sales calls, outbound calls to former customers, post-purchase welcome calls, and appointment booking for certified Wellness Coaches. Outbound calling, including cold calling, is a core responsibility. The role does not carry a sales quota and is paid hourly, with performance-based bonuses. It is the first tier of a documented three-tier sales track, with measurable criteria for advancement to Wellness Advisor and Wellness Coach. The representative will handle inbound orders, re-engage former customers, maintain an assigned pipeline, and provide follow-up to new customers. They will qualify leads and make clean handoffs to Wellness Coaches, specialists, and the Retention team as appropriate. The position requires a consistent weekday schedule with substantial daily overlap with US Central business hours. The company describes the role as remote and offers a flexible schedule.

Requirements

At least two years of outbound sales or outbound calling experience, with sustained outreach to prospects who were not expecting the call.
Clear, warm, and professional phone presence; able to engage customers genuinely rather than relying only on a script.
Strong documentation discipline, including accurate call notes and coding.
Coachability and ability to receive and quickly apply feedback.
Proficiency with a CRM, an order system, and a phone platform, and ability to learn new tools quickly.
Able to work as a US employee without current or future sponsorship.
Able to work a consistent weekday schedule with substantial daily overlap with US Central business hours.

Nice To Haves

Inside sales, retention, or customer success experience.
Experience with subscription, free trial, or continuity business models.
Health, wellness, or supplement direct-to-consumer experience.
Experience with UltraCart, HubSpot, or similar commerce and CRM platforms.
Experience in lean, fast-paced, or fast-growing team environments.

Responsibilities

Take inbound sales calls Monday through Friday and handle every order accurately and completely.
Recognize when a customer needs a specialist and warm-transfer the customer while they are still on the phone.
Complete coding and call notes before moving to the next call.
Call former customers to re-engage them with products they already know and trust.
Work assigned customer segments in order, ensuring full compliance clearance before outreach.
Build and maintain the pipeline supporting reactivation and program selling.
Conduct 21-day post-purchase welcome calls to check in with new customers and answer questions.
Qualify leads and book appointments for Wellness Coaches, providing a clean handoff.
Route retention conversations to the Retention team rather than handling them directly.
Develop product knowledge to support genuine consultative conversations.
Work toward the published advancement criteria for the Wellness Advisor tier.