Outbound Operations Coordinator
About The Position
The Outbound Operations Coordinator supports efficient wholesale and ecommerce operations by coordinating shipping documentation, managing supply inventory, tracking costs, and helping improve outbound processes. The role works with Sales, Operations, Logistics, Finance, and ecommerce teams to ensure orders are fulfilled accurately, documentation is complete, and potential delays or supply shortages are addressed. Responsibilities include maintaining wholesale logistics paperwork and outbound transaction records; monitoring and closing sales orders in ERP and Salesforce; coordinating packaging and BTO supply replenishment for Wisconsin and Tennessee locations; maintaining inventory and cost records; assisting with ecommerce fulfillment; preparing reports for marketing budget planning; supporting compliance and audits with smelter documentation; and identifying opportunities to streamline administrative work with technology, AI, and automation. The position is based in Onalaska, Wisconsin, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The work combines computer-based administrative duties with hands-on ecommerce fulfillment support in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in order fulfillment, administrative coordination, shipping/logistics, purchasing, inventory management, or a related field.
- Understanding of order fulfillment, shipping processes, purchasing, and inventory control.
- Experience working with ERP systems and reporting.
- Proficiency in Microsoft Excel and other office applications.
- Strong organizational skills and excellent attention to detail.
- Ability to accurately enter, track, and maintain records and documentation.
- Experience tracking purchases, reconciling information, and monitoring expenses.
- Strong problem-solving and critical-thinking skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to work independently while collaborating with team members across departments and locations.
- Strong follow-through and accountability.
- Ability to identify inefficiencies and recommend improvements that balance cost, service, and operational needs.
- Willingness to learn new technology and explore opportunities for process improvement.
Nice To Haves
- Associate degree or relevant coursework in business, supply chain, logistics, or operations.
- Experience with wholesale or ecommerce fulfillment.
- Experience using Salesforce CRM.
- Familiarity with BTO supply requirements and smelter documentation.
- Experience with supply budgets and cost tracking.
- Experience creating reports, dashboards, or process maps.
- Knowledge of Microsoft 365, Power BI, or other reporting tools.
- Experience using AI or automation tools to improve workflows.
- Ability to analyze and work with multiple reports simultaneously.
Responsibilities
- Prepare, organize, and maintain wholesale logistics paperwork, shipping documentation, packing information, and carrier requests.
- Monitor and close outbound sales orders in the ERP system and Salesforce CRM, ensuring fulfillment and documentation requirements are completed.
- Work with Sales, Operations, Logistics, and Finance to resolve order discrepancies and prevent delays.
- Coordinate ordering and replenishment of packaging and BTO supplies for Wisconsin and Tennessee locations.
- Maintain accurate inventory records, monitor supply usage, and identify potential shortages.
- Track supply costs, purchasing trends, and budgets, and identify opportunities for cost savings.
- Assist ecommerce teams with order pulling, packing, shipping preparation, labeling, and fulfillment as needed.
- Support marketing budget planning by preparing reports, analyzing spending trends, and identifying opportunities for improvement.
- Prepare and maintain smelter documentation and outbound transaction records to support compliance and audits.
- Identify opportunities to streamline administrative processes using AI, automation, and other technology tools.
- Collaborate with team members across departments and locations to support efficient outbound operations.
Benefits
- Three weeks of PTO in year one and four weeks in year two.
- Eight paid holidays.
- Health benefits starting the first of the month after hire.
- 401(k) match.
- Career growth, training, and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
