Outbound Manager

Zones. • Carol Stream, IL

1d • Onsite

About The Position

The Outbound Manager leads daily outbound warehouse operations for the Chicago Distribution department in Carol Stream, Illinois. The manager directs 20 to 30 TSC outbound staff responsible for picking, staging, packing, and shipping customer sales orders in accordance with customer service level agreements, ISO 9001 documented processes, and established quality standards. The role is a second-shift position, normally scheduled from 12:00 p.m. to 8:30 p.m., with evenings and weekends as needed.

The position oversees staffing, performance, training, work allocation, shipping processes, recordkeeping, quality control, inventory and shipment reporting, department expenses, and safety. The manager uses Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) to resolve case inquiries and inventory, picking, and shipping issues, and develops process improvements to increase efficiency and service while reducing costs.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a warehouse supervisory role focused on pick/stage/pack/ship operations.
• Proficiency with Microsoft Office.

Nice To Haves

• Prior experience in an ISO 9001-certified environment.
• Prior forklift certification.
• Experience with Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE).
• Bilingual Spanish skills.

Responsibilities

• Supervise outbound personnel, including recommending hiring and termination, evaluating performance, training, allocating work, and resolving problems.
• Manage the printing, sorting, recording, and distribution of printed collates, taking into account order routing, customer-specific shipping and packaging requirements, shipping methods, and priorities.
• Communicate effectively with all levels of management and manage multiple tasks.
• Use Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) to resolve case inquiries and inventory, picking, and shipping issues.
• Arrange packaging, transportation, and delivery to provide products to customers efficiently and on time.
• Develop and implement process improvements that promote efficiency and service while reducing costs.
• Develop recordkeeping procedures and maintain department records in accordance with applicable regulations, policies, and standards.
• Participate in developing operating goals and objectives, and recommend, implement, and administer methods and procedures that enhance operations.
• Perform quality control and data collection for assembled orders, and package, fill, and seal orders to prevent damage in transit.
• Confirm shipments in the computer system, collect tracking data, and report inventory quantities and variances.
• Take initiative and responsibility for the assigned work area.
• Work safely in compliance with documented policies and procedures and immediately report potential unsafe conditions to management.
• Meet company-established outbound department key performance indicators.
• Manage warehouse expenses to budget, including corrugate, paper fill, and other accessories.
• Manage staffing to complete daily tasks while considering overtime expense, regular hours, average daily order volume, and piece-count volume.
• Maintain a safe working environment as measured by reported injuries and lost-time occurrences.
• Train, lead, and supervise warehouse staff in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Perform miscellaneous job-related duties as required by daily work volume.
• Work evenings and weekends as needed.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability insurance.
• Voluntary accident, hospitalization, and critical illness insurance options.
• 401(k) plan with matching provision.
• Paid time off and personal sick leave in compliance with individual state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED