Outbound Manager

Sandvik•Romeoville, IL

1d•$92,500 - $108,000

About The Position

Sandvik Mining and Rock Solutions is seeking an Outbound Operations Manager to oversee outbound operations across all shifts, including order picking, consolidation, packing, and loading for ground and common carrier shipments. Reporting directly to the Hub Manager, the manager ensures compliance with safety, quality, and operational standards while driving continuous improvement and strategic initiatives. The role implements and monitors operational changes, builds accountability and empowerment, and develops problem-solving capabilities across the team. It partners with facility leadership and other departments to optimize processes, improve productivity, and support a collaborative, high-performance work environment. The position leads operational performance and team development across outbound operations. It covers compliance with company policies and procedures, workflow coordination, change management, employee coaching and performance management, and cross-functional initiatives. The manager may need to work off-shift to respond to urgent business needs and travel as needed.

Requirements

College degree with an emphasis in distribution, warehouse, logistics, retail, or transportation; some college plus equivalent work experience may be accepted.
3–5 years of warehouse experience in a warehouse, manufacturing, distribution, or logistics environment.
3–5 years of supervisory experience and inventory control experience in a manufacturing or distribution site.
Proven ability to develop and lead team members in meeting goals and objectives.
Strong attention to detail, organization, and proficiency in Microsoft Office.
Proactive, results-oriented approach.
Strong customer focus and commitment to superior service for internal and external customers.
Thorough knowledge of OSHA regulations.
Knowledge of asset management procedures and information used to optimize inventory levels or fill rates.
Proven experience in quality and safety.
Strong interpersonal, verbal and written communication, and follow-through skills.
Maintain forklift certification.
Availability to travel as needed.
Ability to work off-shift as required to respond to urgent needs.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong analytical and problem-solving skills.
Ability to explain technical and complex concepts clearly and concisely.
Ability to manage multiple assignments and deadlines in a fast-paced environment and adapt to changing business needs.
Ability to address difficult situations with diplomacy and emotional intelligence.
Customer-service-oriented attitude and desire to exceed expectations.

Nice To Haves

Experience with a warehouse management system (WMS); Blue Yonder experience is a plus.
Experience managing a Foreign Trade Zone (FTZ).
Industry experience preferably in warehouse, manufacturing, or transportation.

Responsibilities

Develop, maintain, and ensure compliance with Sandvik policies, standard operating procedures, safety requirements, and environmental practices.
Oversee outbound operations across all shifts, including order picking, consolidation, packing, and loading for carrier shipments.
Improve operational efficiency and performance through cost control, KPI management, and SOPs.
Lead change-management initiatives and support adoption of new processes, systems, or technology in outbound operations.
Coordinate with inbound, inventory control, transportation, and other departments to resolve challenges and optimize end-to-end workflow.
Perform functions within warehouse operations.
Support continuous-improvement projects and undertake other duties as assigned based on business needs.
Develop, mentor, and coach team members and leaders across shifts, including through cross-training and on-the-job training.
Promote employee engagement, empowerment, and problem-solving across the outbound team.
Maintain a safe, inclusive, and compliant work environment, engage with employees, address concerns, and reinforce expectations.
Oversee performance management, including evaluations, feedback, and development plans.
Communicate organizational goals, priorities, and professional standards through regular pre-shift and ad hoc meetings.
Serve as the senior leader for outbound operations and report directly to the Hub Manager.
Model company values and operational excellence and hold peers, managers, and employees accountable for performance and compliance.
Promote continuous improvement, accountability, and collaboration across the outbound team and facility.
Lead cross-functional initiatives and strategic projects affecting multiple shifts or departments, aligning them with business objectives.