Outbound Contacts Representative 2

CenterWell•Carolina, AZ

3d•Remote

About The Position

The Outbound Contacts Representative 2 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The role performs varied, moderately complex administrative, operational, and customer support assignments, including computations, and typically works on semi-routine assignments. Within the Provider Concierge Team, the representative helps provide a “white glove” experience to providers and HUBs and conducts necessary follow-up with members and/or providers. The representative ensures inquiries receive timely responses that meet service and quality standards. The role interprets area or department policies and methods for completing assignments, works within defined expectations and quality standards, and has some latitude in prioritizing and timing work. It operates under minimal direction and follows standard policies and practices that allow some interpretation, deviation, and independent discretion. Candidates must reside in Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico, or Tennessee. This is a remote position, with occasional travel to Humana offices for training or meetings potentially required. The schedule is Monday through Friday, 11:30 AM–8:00 PM EST, for 40 hours per week.

Requirements

Reside in Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico, or Tennessee.
Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding or another specialized CenterWell Specialty Pharmacy Patient Care Coordinator team.
At least 6 months of customer service experience.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Adaptability and the ability to thrive in a fast-paced environment.
Strong attention to detail.
Strong typing and computer navigation skills.
Ability to manage multiple or competing priorities, including using multiple computer applications simultaneously.
Effective verbal and listening communication skills.
For home work, self-provided internet service with at least 25 Mbps download and 10 Mbps upload speed; wireless, wired cable, or DSL connection is suggested.
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Associate's or Bachelor's Degree.
Experience in healthcare.
Call center experience.

Responsibilities

Make outbound contacts to members and/or providers regarding a variety of issues.
Perform necessary follow-up with members and/or providers.
Ensure responses to member and/or provider inquiries are completed in a timely manner and meet service and quality standards.
Perform varied, moderately complex administrative, operational, and customer support assignments, including computations.
Interpret relevant area or department policies and methods for completing assignments.