Outbound Campaign Specialist

Vera Whole Health•Salt Lake City, UT

2d•$18 - $27•Hybrid

About The Position

apree health is seeking full-time Outbound Campaign Specialists to join its Customer Support team in the Sandy, Utah office. The role makes outbound calls to a curated list of health insurance members to encourage proactive engagement with their healthcare. Specialists also provide inbound support, healthcare navigation, and assistance understanding benefits and resolving care-related barriers. The position requires strong customer focus, teamwork, resilience, accuracy, and an interest in helping members. The role is hybrid, Monday through Friday. Candidates must be available to start on December 7, 2026, and attend all training sessions during the following six weeks, with 100% attendance required for successful completion of training. Shifts are assigned after training and fall between 5:45 AM and 7:00 PM MST; this is not a single 5:45 AM-to-7:00 PM shift. Weekend/evening work and occasional overtime may be required, though overtime is rare. The posting lists a pay rate of $20–$23 per hour and an anticipated base salary range of $18–$27 per hour.

Requirements

Must be able to start December 7, 2026, attend all training sessions for the following six weeks, and complete training with 100% attendance.
Must be available Monday through Friday for shifts scheduled between 5:45 AM and 7:00 PM MST; individual shifts are assigned after training.
Relevant outbound calling experience in telemarketing or telesales.
Proven customer service skills, a professional work ethic, and a desire to grow within the wellness profession.
Strong customer focus, rapid problem-solving ability, and thoughtful responses.
Detail orientation, accuracy, and adherence to compliance regulations.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and customer support requests simultaneously.
Personal resilience when members are not receptive to the reason for a call.
Willingness to work weekends or evenings and occasional overtime, although overtime is rare.

Nice To Haves

Previous experience in a healthcare contact center, healthcare provider, healthcare billing, wellness, or another healthcare setting.
Experience in a healthcare or insurance customer service position.

Responsibilities

Represent apree health, its clients, and partners while providing world-class service to internal and external customers.
Conduct outbound business-to-consumer calls in a healthcare setting.
Handle inbound support calls as part of a flex team, including digital support, appointment scheduling, and health plan support.
Use enthusiastic and inspirational techniques to motivate members to act on known discrepancies in their care.
Guide members through their medical health benefits.
Take ownership of customer service and healthcare navigation issues from start to finish, accommodating customers’ employees within established guidelines.
Interpret and explain insurance documents, including Explanation of Benefits (EOB) statements and medical billing, and help employees understand or correct discrepancies.
Schedule appointments with physician office staff on members’ behalf.
Recommend and educate members about next steps, benefit programs, services, and preventive care activities.
Identify and locate resources to remove barriers to care for customers’ employees whenever possible.
Document interaction details in Salesforce CRM.
Work with third-party business partners as an advocate for customers’ employees while staying within the designated scope of responsibilities.
Maintain familiarity with company applications and their functionality.
Navigate and interpret insurance details for employees of High Touch customers, including coordination of benefits, new or changing health plans, appropriate levels of care, and connections to high-quality in-network providers and facilities.
Follow applicable HIPAA requirements, privacy guidelines, and laws.
Meet position goals for call quota, attendance, and other performance criteria.
Respond to customer service requests within established SLAs through email, phone, live chat, and other channels.
Perform other related duties as assigned.
Work weekends or evenings and occasional overtime when required; overtime is described as rare.