Campaign Operations Specialist

ACAMS•Washington, DC

3d•$80,000 - $85,000

About The Position

The Campaign Operations Specialist sits on ACAMS’ Marketing Operations team and supports the organization’s marketing engine by coordinating projects, administering team tools, and managing the execution of campaigns across events, brand, and other programs. The role turns campaign plans from event marketers into accurate, timely deliverables, including collateral, merchandise, inventory, and email support. The Specialist works closely with Events Marketing, Field Marketing, Brand & Communications, and stakeholders across the organization. The role involves identifying gaps and competing priorities, anticipating issues, working independently, making sound decisions within the role’s remit, and escalating when appropriate. It is suited to a strong communicator and thoughtful problem-solver with attention to detail, ownership, and urgency who wants broad, hands-on experience in marketing operations and campaign execution.

Requirements

At least 3 years of experience in marketing operations, campaign execution, email marketing, or a related role.
Bachelor’s degree in marketing, communications, business, or a related field.
Hands-on experience building and deploying emails in a marketing automation platform, including testing, audience management, scheduling, and quality assurance.
Working knowledge of HTML and CSS for email.
Experience coordinating projects with multiple owners and deadlines using a tool such as Smartsheet.
Experience managing vendors, inventory, or fulfillment.
Strong attention to detail, including checking copy, links, data, and quantities before materials are released, while managing several projects and deadlines.
Ability to interpret a brief, determine what is needed, drive work forward, clarify expectations, ask questions, raise issues or competing priorities early, and escalate when appropriate.
Good eye for layout and visual consistency and ability to create clean, on-brand designs in Canva.
Ability to use AI tools to work more efficiently, such as drafting, summarizing briefs, or checking work, and to review outputs carefully for accuracy.

Nice To Haves

Eloqua experience.
Events or conference marketing experience in B2B, financial services, or a membership association.
Experience with Salesforce, a digital asset management system, or Adobe Creative Suite.

Responsibilities

Drive Marketing Operations projects from kickoff to close, including plans, ownership, check-ins, and follow-ups, to keep work on schedule.
Maintain project trackers, campaign calendars, and status reports in Smartsheet, providing leadership visibility into progress and risks.
Administer Smartsheet, Canva, and the digital asset management system so teams can locate, use, and reuse approved assets.
Build, document, and improve repeatable processes for requests, campaign execution, and asset management.
Maintain the master inventory of collateral, swag, and ACAMS merchandise, and manage the fulfillment warehouse and vendor.
Manage Events and Field Marketing requests from intake through delivery, including quantities, budget, deadlines, printing, and shipping.
Keep campaign collateral and print-ready files current in coordination with Brand, Creative, Events, and Product Marketing.
Create mostly event-related, on-brand assets in Canva and build templates; brief the creative team on work requiring a designer.
Proofread and quality-check materials for copy, branding, formatting, and link accuracy before launch.
Turn campaign plans and briefs into launch-ready deliverables across email, web, digital, and collateral.
Clarify objectives, audiences, deadlines, and dependencies with stakeholders, and request additional context when briefs are incomplete.
Identify conflicts and competing priorities across campaigns and raise them with appropriate stakeholders.
Coordinate inputs, reviews, and approvals to keep deliverables on track.
Back up email production in Eloqua by building, testing, and deploying emails from campaign briefs and supplied copy.
Support email production details, including audience selection, segmentation, A/B testing, links, UTM tracking parameters, proofreading, scheduling, and quality assurance.
Share email performance with the Marketing Operations team and recommend improvements for future campaigns.