Outbound B2C Sales Representative

Onward Climate•Portland, OR

5d•$23 - $24•Remote

About The Position

This is a full-time, fully remote, non-exempt sales role focused on high-volume outbound phone sales to residential utility customers. Using provided call lists, representatives contact customers and enroll those who are interested in voluntary clean-energy programs. The programs support renewable energy, reduce carbon emissions, and contribute to a more sustainable grid. The role involves frequent rejection and requires sustained energy, empathy, professionalism, and compliance across many calls. Representatives are expected to meet sales and call-quality standards, use a sales response framework to address concerns, participate fully in paid training and coaching, and regularly review their performance metrics. The company describes the role as a high-reward opportunity to build climate and clean-energy knowledge and develop sales skills. The position is 40 hours per week, with at least 30 hours devoted to active sales calling during local program hours: 9 AM–7:30 PM PT or 9 AM–7:00 PM CT/ET. A professional US-based home office, high-speed internet, and a smartphone are required. The company does not provide work sponsorship or relocation assistance.

Requirements

At least 1 year of experience in a quota-driven, persuasion-based role.
A professional US-based home office with high-speed internet.
A smartphone.
Pre-existing right-to-work status; the company does not provide sponsorship or relocation assistance.
Natural phone presence and the ability to handle objections competently and confidently.
Ability to sustain energy, empathy, and call quality through high-volume calling.
Ability to implement coaching feedback promptly, protect calling hours, track performance, and consistently work to improve.
Attention to detail and comfort navigating multiple screens and applications.
Comfort with Google applications, softphone dialers, and team communication platforms such as Slack.
Genuine motivation by environmental impact and the ability to connect program benefits to customer priorities.

Nice To Haves

Direct-to-consumer phone sales, fundraising, canvassing, or similar high-volume customer outreach experience.
Outbound B2C phone sales or fundraising experience.

Responsibilities

Make high-volume outbound sales calls to residential utility customers using provided call lists.
Enroll interested customers in voluntary clean-energy programs.
Meet or exceed sales performance KPIs, including an average of 55 or more dials per hour and growth in conversion rates.
Meet specified active calling hours and call-quality and professionalism standards, including at least 99% on sales-call compliance reviews.
Address customer concerns and overcome objections using the sales response framework, connecting program benefits to customer needs.
Maintain a positive, compliant, and professional presence throughout customer interactions, including challenging calls.
Participate fully in paid training, coaching, and quality reviews.
Track and discuss personal performance metrics during one-on-one meetings.
Maintain accurate documentation and navigate multiple screens and applications.

Benefits

Medical, dental, and vision coverage, with most premiums covered by Onward Climate.
Annual HSA contributions of $1,000 for individuals or $4,000 for families.
401(k) match of up to 4%.
Monthly internet stipend.
Up to 4 weeks of paid vacation annually.
Up to 10 days of accrued sick time per year.
11 paid holidays.
2 wellness days.
8 hours of paid volunteer time.
Opportunity to earn bonus paid vacation days by reaching sales targets.
Profit sharing based on year-end company performance.
Monthly sales bonus structure with high earning potential.