Outbound Inside Sales Representative

First American • Usa, CA

2d • Remote

About The Position

First American Home Warranty is seeking an experienced Inside Sales Representative to convert warm customer opportunities into home warranty sales. The representative connects with prospective, previous, and online customers, identifies their needs, and recommends appropriate home warranty solutions. This is a fast-paced, performance-driven sales role focused on building rapport, asking effective questions, addressing objections, and closing sales. The position is remote and offers an hourly base pay range of $17.69–$23.56, with a commission or bonus opportunity.

Requirements

• High school diploma or equivalent.
• At least 3 years of inside sales experience; high-volume phone sales experience is preferred.
• Demonstrated ability to meet or exceed sales and productivity goals.
• Strong closing and objection-handling skills.
• Consultative selling skills and ability to identify customer needs and influence purchasing decisions.
• Competitive, results-driven mindset and tenacity to pursue sales.
• Excellent communication and customer service skills.
• Strong organization, time management, and attention to detail.
• Comfort working with multiple systems and applications in a fast-paced environment.
• Working knowledge of Windows and Microsoft Office.

Nice To Haves

• Experience in a high-volume phone sales environment.

Responsibilities

• Handle warm outbound sales opportunities with prospective and previous customers; traditional cold calling is not required.
• Use a consultative sales approach to uncover customer needs and recommend suitable home warranty solutions.
• Build rapport and connect product benefits to customers’ priorities.
• Overcome objections and confidently ask for the sale.
• Meet or exceed individual sales, conversion, and activity goals.
• Deliver an excellent customer experience throughout the sales process.
• Educate homeowners about products, coverage options, pricing, and promotions.
• Accurately document customer interactions and maintain updated customer information.
• Stay current on products, promotions, contract coverage, processes, and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid sick leave
• Employee stock purchase plan
• Commission or bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED