Outbound Sales Representative

Sparks Group • McLean, VA

1d • Onsite

About The Position

Sparks Group has partnered with a leading residential home services company to identify a Customer Service Representative for an onsite opportunity. This role is ideal for an engaging, tech-savvy professional who enjoys connecting with customers, working toward goals, and staying active in a fast-paced call center environment. The Customer Service Representative will be responsible for a high volume of outbound calls, connecting with homeowners, answering questions, following up on leads, and scheduling appointments. The ideal candidate is confident speaking with customers over the phone, can maintain a natural conversation, and brings previous call center or home services experience.

Requirements

• 1+ years of inbound and/or outbound call center or customer service experience.
• Previous experience making high-volume outbound calls.
• Experience using a dialer system in a call center environment.
• Strong verbal communication skills and the ability to carry a natural, engaging conversation with customers.
• Comfortable making a large number of outbound calls throughout the workday.
• Tech-savvy and able to quickly learn new CRM and call center systems.
• Self-motivated, energetic, and willing to take initiative.
• Comfortable working from scripts while still maintaining a personable and conversational approach.
• Ability to work effectively in a team environment and actively participate in coaching and training.

Nice To Haves

• Previous experience in home services, residential services, roofing, construction, HVAC, plumbing, remodeling, or a similar industry is highly preferred.

Responsibilities

• Make approximately 300 outbound calls per day to prospective and existing residential customers.
• Contact homeowners to follow up on leads, generate interest, and schedule appointments.
• Engage customers in professional, friendly, and natural conversations while following established call scripts and processes.
• Handle inbound customer calls as needed and provide timely, helpful assistance.
• Schedule appointments based on customer needs and team availability.
• Follow up with customers regarding appointments, next steps, and outstanding information.
• Accurately document customer interactions, appointment details, and follow-up activity in the CRM.
• Use a dialer system throughout the day to efficiently manage a high volume of outbound calls.
• Navigate multiple technology platforms and systems while actively speaking with customers.
• Ask appropriate questions to understand customer needs and determine the appropriate next steps.
• Maintain a positive and professional customer experience during every interaction.
• Meet established call volume, productivity, and performance expectations.
• Work collaboratively with team members, ask questions, and contribute to a supportive team environment.
• Participate in ongoing coaching, script training, and CRM/system training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed