Inside Sales Representative, Outbound

HP•Rio Rancho, NM

23h

About The Position

This role initiates outbound calls to introduce the organization’s products, services, and solutions, tailors sales pitches to customer needs, and qualifies potential leads. It collaborates with internal teams, follows up on customer inquiries, and maintains accurate customer records while working toward performance targets. The role also involves ongoing training to build product knowledge, sales skills, and customer service techniques. The position affects the immediate team and contributes as an informed team member by analyzing information and providing limited input on project direction. Assignments range from routine to moderately complex and require basic problem resolution. The posted on-target earnings range is $24 to $34 USD per hour, with a 60% salary and 40% incentive mix. Pay varies according to work location, job-related knowledge, skills, and experience.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 2–4 years of work experience, preferably in inside sales, telesales, or a related field.
Knowledge or skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP) certification.

Responsibilities

Initiate outbound calls to prospective customers, introducing the organization’s products, services, and solutions.
Develop an understanding of the organization’s offerings, features, and benefits to communicate value propositions effectively.
Deliver sales pitches tailored to customer needs, emphasizing product or service benefits and value.
Identify and qualify potential leads, gather relevant information, and document details in the CRM system.
Participate in promotional campaigns and communicate special offers, discounts, and promotions.
Collaborate with internal teams, including marketing and customer support, to support seamless customer experiences.
Follow standard policies for responding to customer inquiries, providing accurate information, and addressing concerns.
Work toward daily, weekly, and monthly performance targets, including call quotas and lead-generation goals.
Contribute to pipeline management and maintain accurate, up-to-date records of customer interactions, conversations, and outcomes.
Participate in training to enhance product knowledge, sales skills, and customer service techniques.