Inside Sales Representative, Outbound

HP•Rio Rancho, NM

2d•$24 - $34

About The Position

This role initiates outbound calls to introduce the organization’s products, services, and solutions, tailoring sales pitches to customer needs and qualifying leads. The representative develops product knowledge, participates in promotional campaigns, collaborates with internal teams, and follows up on customer inquiries. The role contributes to pipeline management, maintains accurate CRM records, works toward call and lead-generation targets, and participates in training to strengthen sales and customer service skills. The position typically requires 2–4 years of work experience, preferably in inside sales, telesales, or a related field, and a high school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence. A Certified Inside Sales Professional (CISP) certification is preferred. The role has routine to moderately complex assignments and impacts the immediate team. On-target earnings are $24–$34 USD per hour, with a 60% salary and 40% incentive mix. Pay varies by location, job-related knowledge, skills, and experience.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 2–4 years of work experience, preferably in inside sales, telesales, or a related field.
Knowledge or skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales process, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP) certification.
Experience in inside sales, telesales, or a related field.

Responsibilities

Initiates outbound calls to prospective customers, introducing the organization’s products, services, and solutions.
Develops knowledge of the organization’s offerings, features, and benefits to communicate value propositions effectively.
Delivers sales pitches tailored to customer needs and focused on product or service benefits and value.
Identifies and qualifies potential leads, gathers relevant information, and records details in the CRM system.
Participates in promotional campaigns and communicates special offers, discounts, and promotions.
Collaborates with internal teams, including marketing and customer support, to support seamless customer experiences.
Follows standard policies for responding to customer inquiries, providing accurate information, and addressing concerns.
Works toward daily, weekly, and monthly performance targets, including call quotas and lead-generation goals.
Contributes to pipeline management and maintains accurate, up-to-date records of customer interactions, conversations, and outcomes.
Participates in training to enhance product knowledge, sales skills, and customer service techniques.