Outbound B2C Sales Representative

Onward Climate•Portland, OR

18h•Remote

About The Position

This is a full-time, remote, non-exempt sales role focused on high-volume outbound phone sales to residential utility customers. The representative uses provided call lists to contact customers and enroll those interested in voluntary clean-energy programs that support renewable energy, reduce carbon emissions, and promote a more sustainable grid. The work involves frequent rejection and requires sales representatives to maintain enthusiasm, professionalism, quality, and compliance throughout their calls. The schedule is 40 hours per week, with at least 30 hours devoted to active sales calling during local program hours: 9 AM–7:30 PM PT or 9 AM–7:00 PM CT/ET. Schedules are fixed during onboarding; adjusted hours may be negotiated after consistent performance and reliable communication. Representatives receive paid training, coaching, and quality reviews and are expected to track and discuss their performance metrics. The role offers a starting base rate of $23–$24 per hour, depending on experience and location, plus a monthly sales bonus structure. On-target earnings are $68,000–$70,000 annually, and top representatives earn more than $80,000. Profit sharing is based on year-end company performance. The position requires a professional US-based home office, high-speed internet, a smartphone, and existing authorization to work in the United States; the company does not provide sponsorship or relocation assistance.

Requirements

At least 1 year of experience in a quota-driven, persuasion-based role.
Professional US-based home office with high-speed internet and a smartphone.
Pre-existing authorization to work in the United States; sponsorship is not provided.
Natural phone presence and the ability to handle objections confidently and competently.
Ability to sustain energy, empathy, and call quality during high-volume calling.
Ability to implement feedback promptly, track performance, and consistently work toward improvement.
Strong attention to detail and ability to navigate multiple screens and applications.
Comfort using Google applications, softphone dialers, and team communication platforms such as Slack.
Genuine motivation to support environmental impact and connect program benefits to customer interests.

Nice To Haves

Outbound B2C phone sales or fundraising experience.
Experience in direct-to-consumer phone sales, fundraising, canvassing, or similar high-volume customer outreach.

Responsibilities

Make high-volume outbound sales calls to residential utility customers using provided call lists.
Enroll interested customers in voluntary clean-energy programs.
Meet or exceed sales performance KPIs, including an average of at least 55 dials per hour and growth in sales conversion rates.
Meet or exceed specified call-hour requirements, call-quality standards, including at least 99% compliance review results, and professionalism measures.
Address customer concerns and objections using the sales response framework and connect program benefits to customer needs.
Maintain a positive, professional, and compliant presence throughout customer interactions, including challenging calls.
Participate fully in paid training, coaching, and quality reviews, and discuss personal performance metrics during one-on-ones.
Maintain accurate documentation, track personal performance, and protect scheduled calling hours.

Benefits

Medical, dental, and vision coverage, with most premiums covered by Onward Climate.
Annual HSA contributions of $1,000 for individuals or $4,000 for families.
401(k) match of up to 4%.
Monthly internet stipend.
Up to 4 weeks of paid vacation annually.
Up to 10 days of accrued sick time per year.
11 paid holidays.
2 wellness days.
8 hours of paid volunteer time.
Opportunity to earn bonus paid vacation days by reaching sales targets.
Profit sharing based on year-end company performance.
Monthly sales bonus structure with high earning potential.