Outage Management Specialist - Distribution System Operations

FirstEnergy•Akron, OH

13h•$84,150 - $181,440

About The Position

The Outage Management Specialist supports the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group, which supports distribution reliability reporting and analytics, the Outage Management System (OMS) dashboard, and outage management tools. The role provides foundational support for emerging analytics tools and pilot programs, helping stabilize and operationalize capabilities as they scale and enabling the successful deployment and long-term sustainability of analytics initiatives. The position may be located at any FirstEnergy major hub. Occasional travel within the FirstEnergy footprint may be required. The employee may perform other related duties as needed to meet ongoing organizational needs.

Requirements

Bachelor's degree in Engineering Technology, Information Technology, Computer Science, Data/Business Analytics, Business, or a related discipline and 1–2 years of related work experience; or an associate degree in a related discipline and 3–5 years of related experience; or a high school diploma/GED and 4 or more years of related experience.
Perform core responsibilities while developing proficiency in ADMS/OMS, distribution operations, data platforms, applications, testing, production support, and data analysis.
Execute defined assignments with guidance, document findings, and escalate complex issues appropriately.
Strong commitment to safety, especially regarding operational impacts of ADMS systems within control centers and field organizations.
Demonstrated commitment to teamwork and ability to work across organizations to build alignment and form consensus.
Proficiency with Microsoft Office tools and ability to learn internal operational systems.
Ability to investigate and solve technical, operational, process, application, and data problems at a level appropriate to the position.

Nice To Haves

Project and process-management skills.
Experience collecting, organizing, analyzing, and applying information from multiple sources to solve problems.
Familiarity with FirstEnergy OMS/ADMS, PowerOn, EMS/SCADA, GIS, outage data, reliability reporting, or distribution operations.
SQL query experience and experience investigating data-quality or system-integration issues.
Experience with system development lifecycles, requirements gathering, UAT, implementation, deployment, and production support.
Experience with data and analytics tools such as Power BI, Qlik, Databricks, Power Platform, Python, or Oracle/TOAD.
Understanding of electrical distribution equipment and distribution-system operations, or demonstrated ability to develop that knowledge.
Experience with statistical methods, predictive modeling techniques, and data mining algorithms.
Experience with fire weather indices such as Haines Index, ERC, and Fosberg Index.
Experience with wildfire modeling and forecasting tools, including NFDRS and WIMS.
Related work experience and knowledge of Distribution System Operations.
Knowledge of related FirstEnergy systems, including SAP, CREWS, Syclo, GIS, field/mobile work-management technologies, and operational reporting platforms.

Responsibilities

Support development, scaling, operation, and continuous improvement of ADMS/OMS data platforms, applications, interfaces, integrations, and related operational technologies.
Capture and document business and functional requirements for business-driven solutions.
Collaborate with Operations, Engineering, Information Technology, Analytics, Customer Service, Regulatory, and other organizations to translate business needs into functional requirements and support cross-functional initiatives.
Develop and maintain requirements, process flows, data definitions, system documentation, support procedures, and user materials.
Support implementation, system testing, user acceptance testing, deployment, and post-production validation for application, integration, and data changes.
Investigate application, interface, integration, and data-quality issues and coordinate resolution with business and technical teams.
Analyze business processes and data flows to identify opportunities for automation, standardization, efficiency, improved supportability, and enhanced data quality.
Query, extract, manipulate, analyze, and validate data from ADMS/OMS and related distribution systems.
Use SQL, Excel, Power BI, Qlik, and other approved tools to investigate system behavior, validate changes, and support business decisions.
Develop repeatable queries, validation routines, monitoring approaches, and automation to improve platform support and data quality.
Provide production support and assist with transitioning new tools and capabilities from pilot or development into sustainable operational support.
Build effective relationships and credibility across business and technical organizations.
Conduct business-specific research and ad hoc system or data analysis.
Support storm and major-event activities as needed.
Perform assigned duties with the level of supervision appropriate to the position.