Outage Management Specialist - Distribution System Operations - Akron FirstEnergy Headquarters

FirstEnergy•Akron, OH

12h•$84,150 - $188,640

About The Position

The Outage Management Specialist supports FirstEnergy’s ADMS Reporting & Analytics group, which delivers distribution reliability reporting, outage and storm analytics, operational dashboards, data products, and decision-support capabilities. The role converts ADMS/OMS and related enterprise data into trusted, repeatable, actionable information for Operations, Engineering, Customer Service, Regulatory, Portfolio, and leadership teams. It combines business knowledge, data analysis, reporting, and production support to improve understanding of system performance, work prioritization, and operational response. The position may be located at any FirstEnergy major hub. Occasional travel within the FirstEnergy footprint or the United States may be required. The employee may also need to support storms and other high-impact operational events outside normal business hours, including evenings, weekends, and holidays. The role supports the development, operation, scaling, and continuous improvement of ADMS/OMS analytics, reporting, dashboards, applications, integrations, and related operational technologies. It collaborates across business and technical organizations, supports system development lifecycle activities, resolves data and reporting issues, and provides production support for critical reporting and analytics. The employee performs the complete scope of the position independently and serves as a functional and technical resource for assigned work, with limited oversight. FirstEnergy offers competitive pay and incentive compensation, a company-sponsored pension plan, a 401(k) savings plan with matching employer contribution, medical, prescription drug, dental, vision, and life insurance options, and skills development training with tuition reimbursement. The estimated pay range is $84,150–$151,200; certain locations, including New Jersey, have a 20% differential, with a range of $100,980–$188,640. Actual base pay depends on location, skills, qualifications, and experience.

Requirements

Bachelor’s degree in a related discipline and 3–5 years of related work experience; or an associate degree in a related discipline and 7–10 years of related work experience; or a high school diploma/GED and 10 or more years of related work experience.
Ability to perform the complete scope of the position independently and serve as a functional and technical resource for assigned reports, analytics, applications, data, integrations, and business processes.
Ability to lead assigned requirements, analysis, testing, implementation, production-support, troubleshooting, data-validation, and process-improvement activities.
Ability to manage multiple assignments and develop clear, supportable alternatives and recommendations with limited oversight.
Strong commitment to safety and awareness of the operational impacts of ADMS/OMS systems, data, and reporting in control centers and field organizations.
Commitment to teamwork and ability to build alignment and consensus across business and technical organizations.
Ability to investigate and solve technical, operational, process, application, reporting, and data problems at a level appropriate to the position.
Ability to analyze information, recognize patterns, validate results, and communicate findings in clear business and operational terms.
Proficiency with Microsoft Office tools and ability to learn internal operational systems and approved analytics technologies.
Effective oral and written communication skills, including ability to explain analytical results to technical and nontechnical audiences.
Ability to manage multiple assignments, organize work, meet commitments, and maintain attention to detail.
Professionalism when working with business partners, technical teams, management, and vendors.
Willingness to support storm activities, changing priorities, and occasional travel within the FirstEnergy footprint or the United States.
Commitment to FirstEnergy Core Values and Behaviors and ability to perform effectively under pressure during high-impact operational events.

Nice To Haves

Experience with distribution reliability, outage management, storm analytics, customer-impact analysis, operational reporting, or electric utility performance measures.
Familiarity with FirstEnergy OMS/ADMS, PowerOn, EMS/SCADA, GIS, outage data, distribution operations, reliability reporting, or related operational systems.
Experience writing SQL queries and investigating data-quality, calculation, or system-integration issues.
Experience developing reports, dashboards, visualizations, or analytical products using Power BI, Qlik, Excel, Databricks, Power Platform, Python, Oracle/TOAD, or similar tools.
Experience combining information from multiple systems and translating complex data into actionable findings or recommendations.
Experience with system development lifecycles, requirements gathering, UAT, implementation, deployment, documentation, and production support.
Knowledge of electrical distribution equipment, circuits, operating practices, outage causes, and restoration activities, or demonstrated ability to develop that knowledge.
Experience with weather data, statistical methods, predictive modeling, geospatial analysis, automation, or advanced analytics.
Project or process-management skills and experience coordinating work across multiple organizations.
Related work experience and knowledge of Distribution System Operations.
Knowledge of related FirstEnergy systems, including SAP, CREWS, Syclo, GIS, customer systems, field/mobile work-management technologies, and operational reporting platforms.
Experience supporting regulatory, capital planning, portfolio review, customer service, or executive reporting needs.

Responsibilities

Support development, operation, scaling, and continuous improvement of ADMS/OMS reporting, analytics, dashboards, data products, applications, interfaces, integrations, and related operational technologies.
Support storm restoration activities as needed, including work outside normal business hours, evenings, weekends, and holidays.
Develop and maintain distribution reliability reporting and analytics, including SAIDI, SAIFI, CAIDI, CMI, CEMI, major-event-day results, outage causes, restoration performance, and circuit-level performance.
Analyze outage, storm, weather, customer, circuit, equipment, work-management, and financial data to identify trends, risks, improvement opportunities, and operational or investment insights.
Build and maintain reports, dashboards, queries, validation routines, monitoring approaches, and automated processes using approved tools.
Partner with Operations, Engineering, Distribution Control Centers, Customer Service, Regulatory, Information Technology, Data & Analytics, Portfolio, and other organizations to understand needs and deliver analytics solutions.
Capture and document business and functional requirements, data definitions, calculation logic, process flows, testing evidence, support procedures, report inventories, schedules, ownership, and user materials.
Query, extract, combine, manipulate, analyze, and validate data from ADMS/OMS and related distribution, GIS, customer, weather, work-management, financial, and enterprise data sources.
Investigate data-quality, application, interface, integration, and reporting issues; determine root causes, document findings, and coordinate resolution with business and technical teams.
Support system development lifecycle activities, including requirements gathering, solution design, system testing, user acceptance testing, implementation, deployment, post-production validation, and transition to sustainable support.
Create visualizations, summaries, and recommendations that explain the meaning and importance of data and where action may be warranted for operational, regulatory, and leadership audiences.
Help establish trusted data sets and standardized business logic to reduce duplicate effort, improve consistency, and make analytics easier to maintain and reuse.
Support ad hoc analyses and special initiatives involving reliability, storm performance, customer impacts, operational effectiveness, capital or portfolio review, and emerging ADMS capabilities.
Provide production support for critical reports, dashboards, analytics tools, and data processes, including support during storms and major events as needed.
Build effective relationships and credibility across business and technical organizations while managing multiple assignments and changing priorities.
Perform assigned duties with the independence, judgment, and leadership appropriate to the position level.