About The Position

The Supervisor Distribution System Operations supervises real-time distribution operations and field crew activities to support the safe, reliable operation and maintenance of the electrical distribution system. The role oversees dispatching procedures and use of operational systems and analysis resources, supports service restoration and emergency planning, and ensures operating records and outage data are maintained and reviewed. The supervisor also leads employee performance management and coordinates investigations and operational matters with internal and neighboring utility organizations. The position requires weekend or extended-day work and availability for storm work during severe weather. The employee must reside within an acceptable proximity of the reporting location due to job-related requirements.

Requirements

  • Bachelor's or associate degree in engineering, preferably electrical engineering, with at least 3 years of related work experience; alternatively, a high school diploma with 5 years of relevant work experience.
  • Related experience may include line or substation field work, engineering, and military-related or leadership experience.
  • Demonstrated past leadership in operational supervision or dispatching duties.
  • Demonstrated interpersonal skills and ability to process information accurately and promptly.
  • Ability to perform analytical calculations accurately, such as voltage drops and transformer and circuit loadings.
  • Knowledge of equipment and principles involved in operating all components of the electrical system.
  • Knowledge of FirstEnergy information systems related to dispatching activities.
  • Knowledge of clearance and switching (lockout/tagout) procedures for safely removing and restoring lines and electrical equipment, as described in the Manual of Operations.
  • Experience safely operating electrical equipment while maintaining reliable, quality customer service.
  • Strong verbal and written communication skills.
  • Ability to conduct and present oneself professionally.
  • Knowledge of computer applications such as Microsoft Outlook, Word, and Excel.
  • Must reside within an acceptable proximity of the reporting location due to job-related requirements.

Responsibilities

  • Maintain a high level of safety commitment in day-to-day functions.
  • Supervise activities, including directing field crews in the operation and maintenance of the electrical distribution system.
  • Ensure compliance with applicable policies and procedures for real-time dispatch operations.
  • Supervise real-time use of ADMS, SCADA, DMS, contingency analysis, and system analysis resources to assess system conditions.
  • Conduct mid-year and year-end performance reviews; provide ongoing feedback and coaching; and discuss development opportunities, performance issues, and changes.
  • Initiate, conduct, and provide timely expert assistance with investigations of reliability and safety conditions and incidents, coordinating with Energy Delivery, FirstEnergy regional operations, transmission operations, and neighboring utility regions.
  • Develop contingency plans for prioritizing service restoration.
  • Assist in or develop emergency plans for storm-related interruptions, equipment failures, or labor unrest.
  • Supervise maintenance of operating documentation, record keeping, and operator shift schedules.
  • Participate in operational and other meetings at the General Office.
  • Work weekends or extended days and be available for storm work during severe weather conditions.
  • Supervise the review and approval of outage data.

Benefits

  • Competitive pay plus incentive compensation
  • Company-sponsored pension plan
  • 401(k) savings plan with matching employer contribution
  • Choice of medical, prescription drug, dental, vision, and life insurance programs
  • Skills development training with tuition reimbursement
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