Distribution Operations Specialist

Dealer Tire • Cleveland, OH

6d

About The Position

Dealer Tire is seeking a Distribution Operations Specialist to support customer return goods authorizations (RGAs), distribution center invoicing and compliance, third-party logistics invoicing, cycle counts, and distribution center budgeting. The role coordinates with distribution centers, Carline, accounts receivable, Supply Chain, Finance, Data Analytics, vendors, and leadership to resolve issues, maintain accurate records and payments, and support operational goals. The position also contributes to projects, process improvements, reporting, and documentation of best practices.

Requirements

• Bachelor’s degree or 3–5 years of related experience in Supply Chain or a related field.
• Excellent interpersonal and communication skills.
• Problem-solving and time-management skills.
• Demonstrated sound judgment and ability to make decisions independently.
• Ability to establish priorities, objectives, time limits, and goals.
• Computer skills, including proficiency in Outlook, Word, PowerPoint, and Excel.
• Competencies: time and productivity management, attention to detail, teamwork, business acumen, critical thinking, vendor and supplier management, learning agility, decision making, and sound judgment.
• Must pass a pre-employment drug screen.

Responsibilities

• Manage late distribution center exceptions and approve or deny them based on provided documentation.
• Prepare customer RGA reporting related to adjustments, cancellations, and on-time performance.
• Coordinate among distribution centers, Carline, and accounts receivable associates to resolve receipt discrepancies.
• Approve dealer credits for issues involving DOT, mounting, or distribution center shipping errors.
• Track FedEx customer RGAs and call tags with Carline, escalating after the applicable timeframe.
• Follow up with warehouses on customer RGAs that are tracking late.
• Participate in RGA-related projects and enhancements.
• Manage Supply Chain and distribution center invoices, verify accuracy and amounts, investigate discrepancies, apply accounting codes, prepare invoices for signature, process them for payment, and ensure timely payment.
• Manage and approve third-party logistics invoices after verifying totals and discrepancies.
• Determine eligibility for inventory blanketing and execute holds.
• Create locations in JDE in coordination with Supply Chain Solutions.
• Track and report on compliance and responses across the distribution network to support accountability for goals and requests.
• Collaborate across the organization, including with leadership, to identify and solve problems and implement solutions.
• Learn new systems as needed and assist with documenting and implementing best practices.
• Respond to internal and external questions and requests, manage vendor relationships and communications as requested, and complete project work as requested.
• Manage deletion and creation of cycle counts with feedback from distribution center leadership.
• Review open cycle counts and communicate actions to distribution center leadership.
• Assist distribution centers in preparing for annual physical inventory.
• Run open-order, virtual-location, and delivery-appointment reports and provide findings.
• Work cross-functionally with the distribution center manager, Supply Chain Management, Finance, and Data Analytics on distribution center budgeting.
• Maintain knowledge of the department budget, compile financial information for annual budgets, and research and recommend cost-saving measures.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match: 50% match on the dollar up to 7% of employee contribution
• Total compensation package may include commission, bonus, or profit sharing
• Sign-on bonus may be available subject to state and local laws and applicable terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level