Distribution Operations Project Specialist

NBCUniversal•Stamford, CT

2d•Hybrid

About The Position

NBCUniversal is seeking a Distribution Operations Project Specialist to join its Technical Operations Global Media Operations team in Stamford, Connecticut. The role oversees and drives multiple internal projects across the Distribution Operations portfolio to streamline workflows, working with subject matter experts to define, scope, prioritize, and manage business projects. It also supports reporting, operationalization, and data analysis. The position works with teams in multiple locations and may occasionally require commuting to 30 Rock. The current hybrid schedule requires working from the office at least four days per week; the company may change in-office requirements. The specialist manages projects from definition through completion, including coordinating responsibilities, milestones, deadlines, stakeholder updates, documentation, and escalation of issues. Project areas include cloud playout transition and distribution model changes involving satellite and terrestrial delivery. The position analyzes and presents operational data, creates reports, and collaborates with management on data-driven decisions and project roadmaps. It also prepares new work for ongoing operational support through training and onboarding, and manages the department training program, curriculum, training matrix, and related documentation.

Requirements

At least 3 years of project management and data analysis responsibilities.
At least 1 year of relevant technology or entertainment industry experience.
At least 1 year of demonstrated leadership experience in a fast-paced environment requiring troubleshooting, problem solving, prioritization, and adaptation to changing scenarios.
Strong verbal and written communication skills.
Strong problem-solving and critical-thinking skills.
Must be willing to occasionally commute to 30 Rock.
Must contribute from the office a minimum of four days per week under the current hybrid schedule.

Responsibilities

Collaborate with subject matter experts to define and execute business projects, align on scope, assign responsibilities, establish milestones and deadlines, and drive projects to completion.
Identify and communicate project hurdles and escalate issues as needed.
Provide project updates to internal and external stakeholders as required.
Create and maintain project documentation for tracking, reporting, and operational handoff.
Support projects including cloud playout transitions and distribution model changes, such as satellite versus terrestrial delivery.
Design and build reports to support management of distribution operations teams.
Interpret and present data, identify patterns, and collaborate with management on data-driven decisions and future project roadmaps.
Prepare ad hoc reports as requested.
Complete training and onboarding with distribution teams so projects and new work can be supported on an ongoing basis.
Develop initial training sessions and establish procedures for inclusion in the broader training matrix.
Assist with reliability management as new work is incorporated into operations teams.
Build and maintain the department training program.
Collaborate with subject matter experts to design, develop, and update training curriculum.
Coordinate with Engineering to design a training pod.
Maintain and present the training matrix.
Explore ways to streamline supplemental training scenarios and documentation creation.
Optimize workflows by consolidating and converging initiatives, maintain overarching documentation to improve resiliency and support, enhance communication across teams and locations, and streamline monitoring and control across Distribution, Product, and Engineering.