Service Operations Distribution Specialist

Distro • Deerfield, IL

1d • Onsite

About The Position

Deliver exceptional service in a high-volume payroll environment by ensuring accurate, timely, and secure distribution of payroll materials. Manage the end-to-end printing, packaging, and preparation of payrolls for the organization’s client base while meeting quality standards, timelines, procedures, and compliance requirements. The position requires regular onsite attendance for secure system access, collaboration on sensitive technical matters, operational meetings, and hands-on activities.

The role also includes coordinating with colleagues across disciplines, providing light administrative support, keeping production and storage areas organized, attending training, and completing other duties assigned by a supervisor. The work takes place in a professional, climate-controlled office with regular computer and standard office equipment use, moderate noise, extended screen time, in-person collaboration, and minimal exposure to physical hazards.

Requirements

• High school diploma preferred, or an equivalent combination of experience, skills, or education, including relevant non-traditional degree programs or job training.
• At least one year of experience with administrative and clerical procedures.
• Experience with Microsoft Office, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications as needed.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and build positive working relationships.
• Strong time management and prioritization skills in a fast-paced environment.
• Flexibility to perform varied print-room assignments, operate different equipment, and learn new machinery or processes.
• Ability to collaborate with internal departments to coordinate operations and workflows.
• Strong work ethic, teamwork, and a positive, collaborative attitude.
• Sound decision-making and ability to evaluate information and determine appropriate actions.
• Working knowledge of shipping and logistics vendors such as FedEx, UPS, and couriers, including coordinating shipments, evaluating service levels, managing vendor relationships, and identifying cost-saving opportunities.
• Professionalism, reliability, and enthusiasm.
• Exceptional attention to detail when reviewing printed documents and ensuring quality and accuracy.
• Ability to handle physical demands including extended sitting, manual dexterity for keyboard, mouse, and office equipment use, occasional walking, visual acuity for screens and printed materials, and minimal lifting of documents and light office supplies.
• Ability to sustain attention, monitor processes, solve problems, meet deadlines, sequence and multitask across production steps, and follow procedures and security protocols.
• Ability to communicate verbally and in writing to report issues, confirm priorities, maintain logs and checklists, share production status, and interact professionally and sensitively with diverse individuals.
• Ability to maintain strict confidentiality when handling sensitive payroll, employee, client, acquisition, and business information.

Nice To Haves

• One or more years of experience with cloud-based printing solutions.
• High school diploma.

Responsibilities

• Assemble and prepare payroll packages according to client numbers, ensuring required materials are included and meet quality and timeline standards.
• Operate mailing systems, shipping PCs, printers, sealers, and related production equipment.
• Inspect printed payroll checks, perform quality checks, sort materials, and package them for secure pickup or delivery.
• Complete daily mail posting and prepare overnight shipping labels according to distribution schedules.
• Complete package confirmations, logs, and checklists to track package movement through the workflow.
• Follow security, confidentiality, and audit protocols to protect sensitive payroll and client information.
• Identify, document, and escalate discrepancies or issues to prevent missing, incorrect, or delayed output.
• Stage and replenish packaging supplies and load or unload paper stock and related materials.
• Perform daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness.
• Coordinate and monitor computer processing jobs, verify successful completion, and promptly address interruptions or errors.
• Maintain regular onsite attendance for secure system access, collaboration, meetings, and hands-on activities.
• Build and maintain working relationships with team members and peers across disciplines to coordinate communications and client services.
• Provide light administrative support, including filing digital documents and maintaining shared drives and archived vendor or training records.
• Help maintain clean and organized production and storage areas.
• Attend webinars and training to stay current on company and departmental practices.
• Complete projects and other duties assigned by a supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED