Distribution Operations Specialist
Dealer Tire•Cleveland, OH
•$61,200 - $73,000
About The Position
The Distribution Operations Specialist manages customer return goods authorizations (RGAs), distribution center and third-party logistics invoicing, distribution center compliance and operations, cycle counts, and budgeting. The role coordinates with distribution centers, Carline, accounts receivable, Supply Chain, Finance, Data Analytics, vendors, and organizational leadership to resolve issues, maintain accurate records, and support operational goals. The position also contributes to projects, process improvements, reporting, and documentation of best practices.
Requirements
- Bachelor’s degree or 3–5 years of related experience in Supply Chain or a related field.
- Excellent interpersonal and communication skills.
- Problem-solving and time-management skills.
- Sound judgment and the ability to make decisions independently.
- Ability to establish priorities, objectives, time limits, and goals.
- Computer skills, including proficiency in Outlook, Word, PowerPoint, and Excel.
Responsibilities
- Manage late distribution center exceptions for customer RGAs, approving or denying them based on provided documentation.
- Prepare customer RGA reporting related to adjustments, cancellations, and on-time performance.
- Coordinate with Distribution Centers, Carline, and Accounts Receivable associates to resolve receipt discrepancies.
- Approve dealer credits for issues related to DOT, mounting, distribution center shipping errors, and similar causes.
- Track FedEx customer RGAs and call tags with Carline, escalate them after the applicable timeframe, and follow up with warehouses on late-tracking RGAs.
- Participate in RGA-related projects and enhancements.
- Manage Supply Chain and Distribution Center invoicing, verify invoice accuracy and amounts, investigate discrepancies, apply accounting codes, prepare invoices for signature and payment, and ensure timely payment.
- Manage and approve third-party logistics invoices after verifying totals and discrepancies.
- Determine eligibility for inventory blanketing and execute holds.
- Create locations in JDE in coordination with Supply Chain Solutions.
- Track and report compliance and responses across the distribution network to support accountability for goals and requests.
- Collaborate with organizational colleagues and leadership to identify and solve problems and implement selected solutions.
- Learn systems as needed to improve efficiency and effectiveness, document best practices, and support their implementation.
- Respond to internal and external questions and requests, manage vendor relationships and communications as requested, and complete project work as requested.
- Manage the deletion and creation of cycle counts with feedback from distribution center leadership; review open cycle counts and communicate actions to that leadership.
- Assist distribution centers with annual physical inventory preparation.
- Run open order, virtual location, and delivery appointment reports and provide findings to distribution centers.
- Work cross-functionally with the Distribution Center Manager, Supply Chain Management, Finance, and Data Analytics on distribution center budgeting.
- Maintain knowledge of the department budget, compile financial information for annual budgets, and research and recommend cost-saving measures.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match: 50% on the dollar up to 7% of the employee contribution
- The total compensation package may include commission, bonus, or profit sharing.
- A sign-on bonus may be offered, subject to applicable laws and stated terms and conditions.
