Operations Support Specialist, Distribution

Disaster Resource Group•Charlotte, NC

About The Position

The Operations Support Specialist supports internal Design/Engineering operations and client representatives by providing operational administration for power delivery projects. Duties include research, project support, invoicing, expense support, scheduling, maintaining records and databases, and assisting with communication and client inquiries. The role may also provide administrative assistant support and perform other tasks assigned by leadership. The position requires an indoor, climate-controlled office environment. Physical activities include regular walking and extended periods of sitting, with occasional sitting, standing, climbing or balancing, stooping, kneeling, crouching or crawling, reaching, and lifting up to 20 pounds. Travel of up to 15% may be required, with possible overnight stays. The role may offer progression into Design/Engineering, finance, Project Management, or corporate support opportunities.

Requirements

High school diploma or GED.
One year of experience in an administrative or customer service role.
Proficiency with Microsoft Office-based applications.
Ability to respond to common inquiries from clients and internal personnel.
Ability to read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to maintain confidentiality and use discretion with business information; may be required to sign a nondisclosure agreement.
Self-motivation and ability to work independently and as part of a team.
Reliability, trustworthiness, and technical competence.
Demonstrated time-management skills.
Effective oral and written communication skills.
Ability to manage multiple tasks constructively.
Ability to travel up to 15%; overnight stays may be required.

Responsibilities

Gather and accurately enter data into client and internal work management systems and generate reports.
Gather and assemble electronic and paper job packets and files.
Create and process invoice templates.
Assemble project bids, RFIs, and RFPs.
Provide project research support.
Manage confidential databases, including data entry, scheduling, invoicing, accruals, and accounts receivable reports.
Ensure new hires receive appropriate equipment, login credentials, ID cards, and timesheet training.
Communicate politely and professionally by phone, email, and mail.
Complete tasks and projects assigned by office leadership.
Respond to client inquiries confidentially and in a timely manner.
Maintain organized files and records.
Provide administrative assistant support as needed.
Learn, practice, and promote all safety policies and procedures at all times.
Perform other duties assigned by leadership.