OTP Case Manager

Evergreen Treatment Services & REACH•Renton, WA

20h•$31 - $34•Onsite

About The Position

The OTP Case Manager advances Evergreen Treatment Services’ mission through outreach, engagement, and intensive case management. The role provides direct support to people with complex needs, including substance use, mental health conditions, homelessness, and co-occurring disorders. The Case Manager coordinates care, connects participants with community resources, promotes stability and improved health outcomes, collaborates with community partners to support continuity of care, and advocates to address service gaps. This is a full-time, primarily onsite position based in Renton, Washington. Work takes place at ETS clinics, mobile unit locations, and community-based settings. The listed schedule is Monday through Friday, 5:30 a.m. to 2 p.m.; the posting also notes that hours may vary based on operational needs. The position uses trauma-informed, harm reduction, motivational interviewing, culturally responsive, and person-centered approaches. It includes assessing participant needs, developing service plans, coordinating referrals and care, navigating resources and public benefits, documenting services, and collaborating with multidisciplinary teams. The role may involve field work and exposure to biohazards and changing weather conditions.

Requirements

High school diploma or equivalent.
At least two years of experience working with individuals experiencing homelessness, substance use, or behavioral health challenges.
Understanding of racial justice and social equity, and commitment to fostering an equitable environment for clients, participants, and staff.
Ability to build and maintain effective working relationships with people from diverse backgrounds.
Strong interpersonal, verbal, and written communication skills.
Advanced organizational skills and ability to prioritize workload, work independently, and complete tasks efficiently.
Dependability, adaptability, teamwork, and ability to work under pressure and respond to change.
Ability to maintain confidentiality, set appropriate boundaries, manage conflict, and de-escalate situations effectively.
Proficiency in Microsoft Office Suite and ability to adapt to new technologies.
Valid driver’s license and acceptable driving record are required for use of a program vehicle.
Ability to meet the role’s physical requirements, including occasionally lifting or moving up to 30 pounds and performing the listed sitting, standing, walking, kneeling, reaching, and other physical activities.

Nice To Haves

Associate or bachelor’s degree in social work, social services, human services, psychology, or a related field.
Experience in harm reduction and outreach programs.
Relevant lived experience connected to the population served.

Responsibilities

Conduct outreach in shelters, healthcare settings, and other community locations to build rapport and engage participants.
Use trauma-informed, harm reduction, and motivational interviewing approaches to support people at varying stages of readiness.
Provide culturally responsive, person-centered services that respect participants’ lived experiences.
Conduct comprehensive needs assessments identifying barriers to stability, including housing, healthcare, and behavioral health needs.
Create and update individualized, participant-driven service plans.
Use de-escalation techniques and conduct approved crisis and suicide risk screenings within the scope of training and role responsibilities.
Manage assigned caseloads, prioritize participant needs, and provide timely, effective services.
Coordinate access to medical, behavioral health, housing, and social services.
Facilitate warm handoffs to internal teams and external providers, including licensed clinical staff for crisis response and needs outside the non-clinical scope.
Support participants with appointment scheduling, transportation, and accompaniment when appropriate.
Monitor participant progress and adjust services as needs and circumstances change.
Help participants navigate complex systems and access public benefits, employment resources, and community services.
Address barriers involving housing, income, legal matters, and behavioral health; advocate for participants within healthcare, housing, and social service systems.
Maintain accurate and timely documentation of participant interactions, services, and outcomes in designated systems and in accordance with regulatory requirements.
Document crisis-related interactions, screenings, and actions taken according to organizational protocols.
Participate in case reviews, audits, and quality improvement efforts.
Collaborate with multidisciplinary teams and community partners to coordinate care and support participant outcomes.
Participate in team meetings, trainings, and program development activities.
Maintain professional boundaries, ethical standards, and participant confidentiality.
Engage in ongoing professional development and support organizational equity and community health initiatives.
Use a program vehicle when required; a valid driver’s license and acceptable driving record are required for its use.

Benefits

Medical and dental benefits, with voluntary vision benefits.
403(b) retirement plan with employer match starting at 2% after one year, and a Roth IRA.
Basic life and accidental death and dismemberment coverage.
Flexible spending accounts for health and dependent care.
Employee Assistance Program.
Voluntary long-term disability coverage.
Vacation: two weeks per year, accessible after six months.
Sick leave: 24 days per year, accessible after 30 days.
Mental health leave: 12 days per year, accessible after 30 days.
12 holidays per year and one floating holiday per year.