Quality Director OTP

Pinnacle Treatment Centers•Ceres, CA

6d•Remote

About The Position

Pinnacle Treatment Centers is a growing provider of addiction treatment services, serving more than 35,000 patients daily. Its mission is to remove barriers to recovery and help individuals, families, and communities through effective treatment. The Quality Director OTP oversees, develops, and maintains a comprehensive quality improvement system for Pinnacle Treatment Services. The position leads Quality team functions, including completion of QSRs, accreditation survey scheduling, performance-improvement measurement, and documentation storage. The role is remote, with travel to Northern and North Central California locations and localized travel of up to 25% for site visits, meetings, training, and on-site audits. The position requires driving for company purposes. The director oversees quality, programming, and accreditation for assigned facilities; supports providers in resolving service-quality issues; and collaborates with Clinical, Compliance, Operations, Licensing, Talent/HR, and other teams. The role also supports the corporate Chief Legal & Compliance Officer and Senior Director of Quality with assigned projects and related activities.

Requirements

Bachelor’s degree required.
Knowledge, training, and at least 3 years of experience in a quality role.
Demonstrated ability to maintain a positive personal image and public presence and communicate effectively and comprehensively in oral and written formats.
Technical and organizational skills and efficiency to perform responsibilities consistently with procedure.
Strong project-management skills, including meeting deadlines and producing deliverables.
Current, valid driver’s license in good standing in the state of employment and ability to be insured by the designated carrier.
Ability to drive for company purposes.

Nice To Haves

Master’s degree in behavioral healthcare, business, or public administration.
At least 3 years of supervisory or administrative experience in a healthcare setting.
Medication-assisted treatment (MAT) experience.

Responsibilities

Oversee, develop, and maintain a comprehensive and effective quality improvement system.
Oversee Quality team functions, including QSR completion, accreditation survey scheduling, performance-improvement measurement completion, and documentation storage.
Ensure the Pinnacle System of Care is consistent with industry evidence-based practices.
Ensure forms in the electronic medical record meet applicable standards.
Lead accreditation processes, including scheduling and corrective action when applicable.
Manage projects involving clinical matters such as AMAs, corrective action, electronic medical record report management, and medical necessity documentation.
Maintain training guidelines that support clinical excellence.
Develop and maintain a quality audit tool and process covering system-of-care adherence, current CARF standards, corrective action when required, applicable state or payer requirements, and medical-necessity documentation criteria.
Collaborate with Clinical, Compliance, and Operations teams on quality audits.
Develop, implement, and maintain quality-improvement standards, systems, policies, and procedures as applicable.
Ensure provider improvement systems are effective and adhere to standards.
Work with Talent/HR and others to develop introductory training for new treatment-team employees and ongoing training for employees and managers.
Serve as a resource to providers in resolving problems related to quality of services.
Assist the corporate Chief Legal & Compliance Officer and Senior Director of Quality with special projects, action plans, periodic monitoring and tracking, recruitment, community relations, and public speaking at the request of community agencies.
Oversee quality, programming, and accreditation for assigned facilities.
Collaborate with the Licensing Department as appropriate to maintain licensing requirements.
Perform other duties as assigned.