LTL Trucking OS&D Clerk I

Oak Harbor Freight Lines•Auburn, WA

8d•$23 - $29

About The Position

The OS&D (Over, Short & Damaged) Clerk Level I manages and resolves discrepancies in freight shipments while following Oak Harbor Freight Lines’ established policies and procedures. The role reviews deliveries, investigates unidentified freight, assesses damaged goods, coordinates with shippers and other departments, and provides customer service. The position is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m.

Requirements

At least 2 years of experience in a position involving significant customer contact and customer service.
At least 1 year of experience in an administrative role in an office environment.
Strong attention to detail and ability to track multiple packages and inquiries simultaneously.
Excellent written and oral communication skills, with the ability to work across departments to resolve issues.
Strong PC proficiency and experience using Microsoft Office products.

Nice To Haves

LTL experience and knowledge of shipping terminology and processes.
AS400 experience.
High school diploma or GED/equivalent.

Responsibilities

Review previous-day deliveries for shortages, overages, damage, and refusals.
Investigate packages without identification and ensure they are directed to the appropriate customer.
Assess damaged goods, contact the shipper, schedule an external inspection, and obtain the shipper’s disposition based on the investigation outcome.
Answer phone calls and assist customers with inquiries.
Work with drivers to resolve freight claims, as needed.
Report unidentified freight to the claims team after a thorough investigation.
Assist the claims team with salvage freight.
Perform other office duties as assigned.