OS&D Clerk

Estes Express Lines • Auburn, WA

1d • $28 - $31

About The Position

The OS&D Clerk investigates and resolves overages, shortages, and damaged freight issues, including hazardous materials. The role identifies freight connected to high-value shortages and overages and determines the shipments or PROs to which it belongs. The clerk works with service center operations, regional OS&D and customer care specialists, safety, compliance and field support, security, and corporate operations, and assists with customer questions about shipping orders and pricing.

The position maintains counts of received and shipped items and checks them against bills of lading, documenting discrepancies. It prepares paperwork and repacks OS&D freight, maintains accurate daily or weekly records for service center management, reviews freight issues and reports as assigned, keeps the OS&D area clean and organized, and monitors and responds to related emails. The clerk uses software and technology such as EDock, customer portals, and Pega.

The role also serves as a resource for less experienced clerical staff by answering questions, coaching employees, providing guidance on job activities, and delivering one-on-one on-the-job training when needed. Regular attendance is required. Duties may include other tasks assigned to meet operational, safety, and other needs.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Knowledge of general less-than-truckload (LTL) operations.
• Knowledge of related functional areas such as customer care, billing, pricing, tracing, dispatching, weights, and inspection.
• Computer skills and proficiency in Microsoft Word, Outlook, and Excel.
• Strong customer service skills.
• Excellent verbal, written communication, and listening skills.
• Ability to thrive in a fast-paced, high-stress environment with competing priorities and time constraints.
• Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
• Understanding of departmental priorities, workflow, and guidelines.
• Ability to investigate problems using standard procedures or established troubleshooting processes, interpret information, and exercise independent judgment.
• Ability to support company policies positively and communicate that support to employees and customers.
• Ability to work a night or alternate schedule as needed with proper notification.
• Ability to lift approximately 70 pounds or more if required by the essential functions.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
• Must pass a pre-employment drug screen, submit to random drug and/or alcohol tests, and undergo a criminal history background check.
• Must be authorized to work in the United States.
• Must be willing to wear boots or safety footwear.

Nice To Haves

• Prior OS&D experience.
• AS400 experience.
• Experience in the transportation industry.

Responsibilities

• Investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials.
• Identify freight related to high-value shortages and overages and determine its shipment or PRO.
• Coordinate with service center operations personnel and other internal departments and specialists.
• Assist with customer queries concerning shipping orders, pricing, and related matters.
• Maintain counts of received or shipped items, compare them with bills of lading, and record discrepancies.
• Prepare paperwork for OS&D freight and repack freight as needed.
• Maintain accurate records of OS&D freight issues and report them daily or weekly to service center management.
• Review and address freight issues and reports as assigned by service center management.
• Keep the OS&D area clean and organized.
• Monitor OS&D-related emails and respond as necessary.
• Use relevant software and technologies, including EDock, customer portals, and Pega.
• Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and provide one-on-one on-the-job training when necessary.
• Maintain regular attendance and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED