OS&D Technician

Roadrunner•Commerce, CA

1d•Onsite

About The Position

The OS&D Technician is a critical control point in the integrity of our freight operations. This role exists to resolve exceptions—lost, damaged, or unaccounted freight—quickly and accurately, protecting both customer trust and operational efficiency. In a high-volume service center, breakdowns in freight visibility or handling create real financial and reputational risk. Success in this role means turning uncertainty into resolution: locating missing freight, ensuring proper disposition, and maintaining precise documentation that feeds downstream billing, claims, and operational performance. This position directly influences service reliability, cost containment, and customer satisfaction—making it a mission-critical part of the business.

Requirements

High school diploma or GED required
2+ years of OS&D, freight operations, or customer service experience
Working knowledge of LTL, freight handling, or logistics environments preferred
Strong written and verbal communication skills with the ability to engage customers and internal teams
Intermediate computer proficiency, including email, databases, and Microsoft Office applications
Familiarity with AS/400 systems preferred
Solid math aptitude, including basic arithmetic, ratios, and data interpretation
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
Ability to follow structured processes while solving practical, real-world problems
Experience working with operational documentation, tracking systems, and performance metrics

Nice To Haves

Working knowledge of LTL, freight handling, or logistics environments
Familiarity with AS/400 systems

Responsibilities

Own OS&D Resolution End-to-End: Act as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholders. Investigate and resolve lost or missing freight through systematic dock checks and record analysis. Determine and execute appropriate disposition actions in coordination with shippers. Manage hands, refusals, and exception cases with accuracy and urgency.
Maintain Operational Control on the Dock: Oversee physical handling and organization of OS&D freight within the service center. Ensure all exception freight is properly identified, staged, and tracked to final disposition. Partner with dock and operations teams to close gaps in freight flow and accountability. Reduce dwell time and prevent repeat issues through proactive monitoring.
Execute Documentation and Systems Accuracy: Complete all required OS&D documentation with precision and timeliness. Maintain accurate records across internal systems to support claims resolution and billing integrity. Input and manage data using internal platforms, databases, and Microsoft Office tools. Ensure compliance with company procedures and audit expectations.
Communicate Across the Network: Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions. Provide clear, concise updates on freight status and resolution timelines. Support sales and customer service teams with actionable information. Maintain professional, solution-oriented communication in high-pressure scenarios.
Contribute to Continuous Improvement: Participate in team initiatives to improve OS&D processes and reduce exception volume. Identify recurring issues and escalate opportunities for operational improvement. Follow standardized procedures while contributing practical insights from daily execution. Support a performance-driven, accountable team environment.