OS&D Clerk

Estes Express Lines•Memphis, TN

4d•$26 - $29

About The Position

The OS&D Clerk investigates and resolves overages, shortages, and damaged freight issues, including hazardous materials. The role helps identify freight related to high-value shortages and overages and determine the shipment or PRO to which it belongs. The clerk works with service center operations, regional OS&D/customer care specialists, safety, compliance and field support, security, and corporate operations, and assists with customer questions about shipping orders, pricing, and related matters. The position maintains counts and checks items received or shipped against bills of lading, documents discrepancies, prepares paperwork, and repacks OS&D freight. It maintains accurate records and reports freight issues to service center management, reviews other freight issues and reports as assigned, keeps the OS&D area organized, and monitors and responds to related emails. The clerk uses software and technology such as EDock, customer portals, and Pega. The role also serves as a resource for less experienced clerical staff through coaching, answering questions, providing guidance, and on-the-job training. Regular attendance is required, and other duties may be assigned based on operational, safety, or other needs. This position requires a high school diploma or GED, or an equivalent combination of education and experience. General LTL operations knowledge and proficiency with Microsoft Word, Outlook, and Excel are required. The employee must be able to wear boots or safety footwear, work independently or with a team, handle competing priorities in a fast-paced, high-stress environment, and work a night or alternate schedule when needed with proper notification. The role requires frequent lifting and moving of at least 70 pounds, along with other physical activities. The work environment may range from quiet to loud.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of general LTL operations.
Knowledge of related functional areas such as customer care, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills and proficiency in Microsoft Word, Outlook, and Excel.
Strong customer service skills.
Excellent verbal, written communication, and listening skills.
Ability to work in a fast-paced, high-stress environment with competing priorities and time constraints.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard procedures or established troubleshooting processes, interpret information, and make decisions using independent judgment and risk assessment.
Ability to support company policies positively and communicate that support to employees and customers.
Ability to work a night schedule or alternate schedule as needed with proper notification.
Ability to lift approximately 70 pounds or more when required by the essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen, be subject to random drug and/or alcohol testing, and undergo a criminal history background check.
Must be authorized to work in the United States.
Must be willing to wear boots or safety footwear.

Nice To Haves

Prior OS&D experience preferred.
AS400 experience strongly preferred.
Transportation industry experience is a plus, but not required.

Responsibilities

Investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials.
Help identify freight associated with high-value shortages and overages and determine the shipment or PRO to which it belongs.
Work with service center operations personnel, regional OS&D/customer care specialists, the Safety Department, Compliance & Field Support, the Security Group, and Corporate Operations.
Assist with customer queries about shipping orders, pricing, and related matters.
Maintain counts of items received or shipped and compare them against bills of lading, recording discrepancies.
Prepare paperwork for OS&D freight and repack freight as needed.
Maintain accurate records and report OS&D freight issues to service center management daily or weekly.
Review and address freight issues and reports assigned by service center management.
Keep the OS&D area clean and organized while performing OS&D functions.
Monitor OS&D-related emails and respond as necessary.
Use software and technologies such as EDock, customer portals, and Pega.
Coach less experienced clerical staff, answer employee questions, provide guidance on job activities, and provide one-on-one on-the-job training when necessary.
Maintain regular attendance and perform other duties assigned in response to operational, safety, or other needs.