Organizational Change Management Lead

AutoZone • Memphis, TN

4d

About The Position

The Organizational Change Management (OCM) Lead provides organizational knowledge, channels the voice of the customer, and has direct access to stakeholders for engagement. The role provides consistency and continuity beyond go-live and supports faster escalation and issue resolution. As the single point of contact for reviewing and approving OCM deliverables, the OCM Lead oversees and executes AutoZone’s change campaign through training and strategic communication with functional areas.

The OCM Lead coordinates stakeholder engagement, training, and change management activities across company areas and workstreams. The role helps implement systems that require adoption of new processes or changes to team structures, establishes change management methods and standards across releases, monitors adoption risks, and drives integration and localization efforts.

Requirements

• Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field.
• Proficiency in Microsoft Office (Word, PowerPoint, and Excel) and cloud-based technologies.
• 7–10 years of relevant experience.

Nice To Haves

• International experience, especially in Mexico and Brazil.
• Multilingual ability in English, Portuguese, and/or Spanish.

Responsibilities

• Serve as the single point of contact to review and approve all OCM deliverables.
• Execute the change campaign across all areas of the company.
• Oversee training coordination and deployment.
• Oversee stakeholder and distribution lists.
• Manage and deliver end-user training coordination.
• Co-lead day-to-day change management and delivery with Procure to Pay, Record to Report, and Store Development Maintenance Management.
• Participate in program leadership and governance meetings to present OCM.
• Evaluate and support change management goals, scope, and resourcing.
• Provide input into the development and execution of OCM.
• Support implementation of new systems requiring adoption of new processes and changes to team structure.
• Establish and maintain change management methods and standards across releases.
• Review, provide, and coordinate business lead feedback and approve OSM deliverables.
• Facilitate access to required resources, stakeholders, and tools to deliver the OCM change campaign.
• Identify and mitigate change management issues and risks, escalating as appropriate.
• Monitor and advise on adoption risks and mitigations.
• Drive integration across workstreams and localization efforts.

Benefits

• Competitive pay.
• Unrivaled company culture.
• Medical, dental, and vision plans.
• Exclusive discounts and perks, including an AutoZone in-store discount.
• 401(k) with company match and Stock Purchase Plan.
• AutoZoners Living Well Program for free mental health support.
• Opportunities for career growth.
• Paid time off for full-time AutoZoners.
• Life and short- and long-term disability insurance options for full-time AutoZoners.
• Health Savings and Flexible Spending Accounts with wellness rewards for full-time AutoZoners.
• Tuition reimbursement for full-time AutoZoners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior