Organizational Change Management Lead

Autozone • Memphis, TN

4d

About The Position

The Organizational Change Management (OCM) Lead provides in-depth organizational knowledge, channels the voice of the customer, and has direct access to stakeholders for engagement. The role provides consistency and continuity beyond go-live, as well as faster escalation and issue resolution. The OCM Lead is the single point of contact for reviewing and approving all project OCM deliverables and oversees and executes AutoZone’s change campaign through training and strategic communication with functional areas.

Requirements

• Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field.
• Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Proficiency in cloud-based technologies.
• 7–10 years of relevant experience.

Nice To Haves

• International experience, especially in Mexico and Brazil.
• Multilingual ability in English, Portuguese, and/or Spanish.

Responsibilities

• Serve as the single point of contact to review and approve all OCM deliverables.
• Execute the change campaign across all areas of the company.
• Oversee training coordination and deployment.
• Oversee stakeholder and distribution lists.
• Manage and deliver end-user training coordination.
• Co-lead day-to-day change management and delivery with Procure to Pay, Record to Report, and Store Development Maintenance Management.
• Participate in program leadership and governance meetings to present OCM.
• Evaluate and support change management goals, scope, and resourcing.
• Provide input into the development and execution of OCM.
• Support implementation of new systems requiring adoption of new processes and changes to team structure.
• Establish and maintain change management methods and standards across releases.
• Review, provide, and coordinate business-lead feedback, and approve OCM deliverables.
• Facilitate access to the resources, stakeholders, and tools required to deliver the OCM change campaign.
• Identify and mitigate change management issues and risks, escalating as appropriate.
• Monitor and advise on adoption risks and mitigations.
• Drive integration across workstreams and localization efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior