Organizational Change Management Practitioner

Velotic Software•Boston, MA

3d•$100,000 - $120,000

About The Position

Velotic is seeking an experienced Organizational Change Management (OCM) Practitioner to drive adoption of industrial software solutions and digital transformation initiatives across manufacturing and industrial enterprise accounts. The practitioner partners with customers, project teams, executives, and frontline operations personnel to develop and execute change strategies that accelerate user adoption, improve business outcomes, and maximize return on investment. The role focuses on the people side of transformation, helping organizations navigate technology, process, and cultural changes associated with Industrial IoT (IIoT), Manufacturing Execution Systems (MES), Operational Technology (OT), analytics, AI, and other Industry 4.0 initiatives. The ideal candidate combines expertise in change management methodologies such as PROSCI’s ADKAR methodology with an understanding of industrial operations, manufacturing environments, and enterprise software deployments. Deliverables include adoption benchmarking; PROSCI risk and ADKAR assessments; change strategies and documented success plans; SMART outcome maps and project charters; measurable KPIs and calculable ROI; continuous improvement initiatives; project and program governance models; and published success stories that support sustained adoption and demonstrate value. The position is remote or hybrid and requires travel up to 35%. The anticipated annual salary range is $100,000–$120,000. Candidates may also be eligible for a performance-based bonus.

Requirements

Bachelor's degree in Business, Organizational Development, Human Resources, Engineering, Information Technology, Industrial Engineering, or a related field.
At least 5 years of experience in Organizational Change Management, Digital Transformation, Customer Success, Professional Services, or a related discipline.
Demonstrated experience leading change initiatives in enterprise software, SaaS, manufacturing technology, or industrial software environments.
Strong facilitation, presentation, and executive communication skills.
Experience conducting stakeholder analysis, change impact assessments, and readiness assessments.
Ability to influence without direct authority and drive alignment across diverse stakeholder groups.
Experience managing multiple projects simultaneously in a fast-paced environment.
Experience building and scaling customer communication and training plans that drive awareness, desire, knowledge, ability, and reinforcement of customer-facing change initiatives.
Ability to translate specific project work into repeatable and sustainable standard work that can be reused across projects.
Willingness to travel up to 35%.

Nice To Haves

PROSCI Change Management Certification or equivalent.
Experience supporting Industrial IoT, MES, SCADA, Manufacturing Operations Management, OT, or Industry 4.0 initiatives.
Knowledge of manufacturing, energy, utilities, mining, process industries, or industrial operations.
Experience with customer success methodologies, value realization frameworks, and operational excellence programs.
Familiarity with Lean Manufacturing, Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
Master's degree in Organizational Development, Business Administration, Engineering, or a related discipline.

Responsibilities

Conduct organizational readiness, stakeholder, and change impact assessments.
Develop change management strategies aligned with business objectives, including adoption plans addressing awareness, desire, knowledge, ability, and reinforcement.
Identify transformation risks and barriers and recommend mitigation strategies.
Build relationships with executive sponsors, plant leaders, operational teams, IT stakeholders, and project teams.
Establish stakeholder engagement and communications plans.
Facilitate workshops to align leadership teams on desired business outcomes and success measures.
Serve as a trusted advisor throughout the transformation journey.
Design and execute user adoption programs that accelerate realization of business value.
Partner with training teams to develop role-based learning and enablement strategies.
Support customers in developing change champion networks and local advocates.
Monitor adoption progress and adjust interventions as needed.
Support implementations involving MES, SCADA, Industrial IoT, Connected Worker, Predictive Maintenance, Asset Performance Management, Production Optimization, and Analytics platforms.
Help customers align technology deployments with operational and business performance goals.
Facilitate continuous improvement initiatives that increase solution utilization and expand business value.
Establish governance frameworks and executive review cadences.
Define and monitor KPIs related to adoption, utilization, outcomes, and business impact.
Develop success plans with owners, milestones, and measurable objectives.
Document and communicate realized value, ROI, and customer success stories.
Create adoption benchmarking and PROSCI risk and ADKAR assessments.
Develop change management strategies and documented success plans with action items, owners, and timelines in alignment with the PROSCI change management framework.
Create outcome maps and project charters with SMART goals.
Provide visibility into project goal progression through measurable KPIs and calculable ROI.
Develop continuous improvement strategies that leverage Velotic software to reduce time to value and optimize return on investment.
Manage project and program governance models and cadence to support healthy solution adoption.
Publish and promote success stories that celebrate user adoption and ROI and help sustain changes.
Translate project work into repeatable, sustainable standard work that can be reused across Velotic projects.