Organizational Change Management Consultant

The Greentree Group•Austin, TX

9h•$100,000 - $140,000•Onsite

About The Position

The Organizational Change Management Consultant will collaborate with a team of professionals in support of a client in Texas. In a statewide implementation effort, the consultant will serve as the principal line of communication between users and stakeholders and the project team. Most OCM delivery will take place onsite in the client environment. The role focuses on facilitating adoption of system and process changes, minimizing resistance, and supporting users and stakeholders through change.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field from an accredited institution, along with five years of relevant work experience.
At least five years of recent organizational change management experience, focused on face-to-face communications and leading enterprise-level process improvement projects in IT environments.
Solid project management skills, including proficiency with tools such as MS Project, and a comprehensive understanding of change management principles and methodologies.
Resilience in ambiguous situations, with strong decision-making and problem-solving capabilities.
Effective interpersonal communication skills and a customer-service- and teamwork-oriented approach.
Experience working alongside technical IT teams and business users.
Must successfully complete a Level II Background Check.
Must be a U.S. citizen.

Nice To Haves

Relevant change management certification, such as Prosci, CCMP, AIM, or CMS.
Previous experience in government projects, preferably involving law enforcement, criminal justice, or the military.
Proactive problem-solving skills and strong initiative.
Exceptional communication abilities and effectiveness engaging diverse stakeholders.
Proficiency in negotiation and mediation techniques.
Facilitation and team-building skills.
Familiarity with IT standards in criminal justice environments, including CJIS standards if applicable.
Experience managing large-scale OCM initiatives, particularly those involving extensive user bases and fast-paced environments.

Responsibilities

Develop and execute change management approaches and plans to maximize employee adoption and minimize resistance.
Conduct change impact assessments, including stakeholder identification, impact analyses, and change readiness evaluations.
Meet face-to-face with impacted users and stakeholders in their environment to exchange information and understand their concerns.
Use structured methodologies and tools to create stakeholder engagement, communications, and learning strategies.
Produce deliverables such as communication plans, coaching plans, roadshows, training plans, resistance management plans, and readiness assessments.
Translate system and process changes into actionable activities for employees and stakeholders.
Collaborate with business units and stakeholders to support consistent change adoption across the organization.
Create and manage stakeholder engagement plans, anticipating and addressing potential resistance.
Identify potential risks and develop appropriate mitigation tactics.
Coach executive leadership and other key stakeholders to facilitate successful change.
Gather feedback from users and stakeholders about new systems and processes and share it with the project team.
Establish efficient communication processes, including preparation, channel use, review, and distribution.
Advocate for and implement activities that promote user education and adoption of new services and technologies.
Formulate and execute program training and learning initiatives.
Evaluate success using Customer Experience and Satisfaction metrics.
Ensure timely completion of OCM-related project deliverables.
Undertake other duties assigned within the project scope.

Benefits

Employee medical premium on the High Deductible Health Plan (HDHP) paid by Greentree.
Basic life insurance and AD&D paid by Greentree.
Short-term and long-term disability coverage paid by Greentree.
Health Reimbursement Account (HRA).
401(k) match.
Job-related certifications and training programs paid by Greentree.
Elected medical, dental, vision, HSA, FSA, voluntary term life, and Roth or pretax 401(k) options.
Generous PTO granted on the start date, with the ability to escalate to the next tier.
Flexible/hybrid working schedules.
11 paid holidays.
Paid parental leave.
Job-related tuition reimbursement contributions for employees in higher-level education programs.
Employee referral bonus and employee bonuses based on contributions and Greentree's yearly performance.