Organizational Effectiveness Consultant (Change Management Specialist)

LMCU • Grand Rapids, MI

1d • Hybrid

About The Position

The Organizational Effectiveness Consultant serves as a trusted internal consultant and change management expert at LMCU. Reporting to the OE Manager, this role leads assigned change efforts using a centralized, Prosci-aligned methodology, with emphasis on stakeholder impact, resistance and adoption risks, and targeted mitigation strategies. The consultant also contributes to the evolution of LMCU’s change management practice and collaborates with the Organizational Development Systems and Frameworks Manager to support the design, implementation, and sustainment of organizational effectiveness frameworks.

The role leads change strategies for assigned projects, partners with project managers and leaders to define change strategies and success measures, and develops plans for stakeholder impacts, communications, resistance mitigation, and training. It assesses adoption risks, supports targeted mitigation, conducts post-go-live check-ins, and reports on project outcomes and recommendations. The consultant also helps develop enterprise change-management resources and supports the design, implementation, sustainment, and improvement of organizational effectiveness and talent-management frameworks.

This is a full-time, hybrid position based in Grand Rapids, Michigan. The regular schedule is remote on Mondays and Fridays and in the office Tuesday through Thursday. Occasional travel to other LMCU locations, including out-of-state locations, may be required up to four times per year, along with occasional in-town travel to other facilities.

Requirements

• Three to five years of related experience in change management or organizational effectiveness and/or a bachelor’s degree in Organizational Leadership or a related field.
• Demonstrated experience leading or advising on complex change initiatives, with accountability for adoption and sustainment outcomes.
• Required change-management certification, such as Prosci or CCMP.
• Deep knowledge of change-management principles and their application, including Prosci/ADKAR.
• Strong consulting, facilitation, and coaching skills with leaders and project teams.
• Ability to influence without authority and act as a trusted advisor.
• Excellent project-management, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Strong emotional-intelligence skills.
• Ability to work independently while collaborating effectively across diverse teams.

Responsibilities

• Lead change strategies for assigned projects, applying Prosci methodology according to each initiative’s scope, risk, and impact.
• Partner with project managers, leaders, and cross-functional teams to shape initiatives early and define change strategies and success measures.
• Create change-management plans, including stakeholder and impact analyses, communication plans, resistance-mitigation plans, and training plans.
• Analyze impacted departments to identify resistance and adoption risks, and collaborate with leaders on targeted mitigation strategies.
• Complete post-project analyses covering key insights, adoption outcomes, resistance trends, and recommendations for full change adoption.
• Conduct post-go-live check-ins with impacted leaders to assess adoption progress and recommend additional enablement.
• Provide the OE Manager with regular updates and post-project success reports on change risks, adoption progress, stakeholder readiness, outcomes, insights, and recommended next steps.
• Contribute to the evolution of LMCU’s change-management practice, including standards, tools, templates, and governance.
• Develop toolkits, infographics, job aids, and other resources to support change management across the organization.
• Support learning experiences and resources that build leaders’ change capability and reduce change fatigue.
• Support the design of organizational effectiveness and talent-management frameworks, such as performance management and leadership capability models.
• Collaborate with OE Senior Consultants and HR and Talent Management teams on framework implementation, sustainment, and continuous improvement.
• Adhere to and champion LMCU’s core values of curious minds, collaborative hearts, and continuous excellence.

Benefits

• Weekly pay.
• Retirement savings options.
• Comprehensive medical coverage, including prescription coverage, for full-time employees.
• Dental coverage for full-time employees.
• Vision coverage for full-time employees.
• HSA match for full-time employees.
• Paid parental leave for full-time employees.
• Tuition reimbursement for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level