Organizational Change Management Consultant

The Greentree Group•Houston, TX

8h•$100,000 - $140,000•Hybrid

About The Position

The Organizational Change Management Consultant will collaborate with a team of professionals in support of a client in Texas. The role serves as the principal line of communication between users and stakeholders and the project team during a statewide implementation effort. Most OCM delivery will take place on-site in the client environment. The consultant develops and executes change management approaches, assesses impacts and readiness, engages stakeholders, creates communications and learning strategies, translates system and process changes into actionable activities, and supports user education and adoption. The role also gathers feedback, coaches leadership, manages risks and resistance, delivers OCM project deliverables, and evaluates success using customer experience and satisfaction metrics.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field from an accredited institution, plus five years of relevant work experience.
At least five years of recent organizational change management experience, focused on face-to-face communications and leading enterprise-level process improvement projects within IT environments.
Solid project management skills, including proficiency with tools such as MS Project, and a comprehensive understanding of change management principles and methodologies.
Resilience in ambiguous situations, with strong decision-making and problem-solving capabilities.
Effective interpersonal communication skills and a customer-service- and teamwork-oriented approach.
Experience working alongside technical IT teams and business users.
Successfully complete a Level II Background Check.
Be a U.S. citizen.

Nice To Haves

Relevant change management certification, such as Prosci, CCMP, AIM, or CMS.
Previous government project experience, preferably involving law enforcement, criminal justice, or the military.
Proactive problem-solving skills and strong initiative.
Exceptional communication abilities and capacity to engage effectively with diverse stakeholders.
Proficiency in negotiation and mediation techniques.
Facilitation and team-building skills.
Familiarity with IT standards in criminal justice environments, including CJIS standards if applicable.
Experience managing large-scale OCM initiatives, particularly those with extensive user bases and fast-paced environments.

Responsibilities

Develop and execute change management approaches and plans to maximize employee adoption and minimize resistance.
Conduct change impact assessments, including stakeholder identification, impact analyses, and change readiness evaluations.
Meet face-to-face with impacted users and stakeholders in their environment to exchange information and understand their concerns.
Use structured methodologies and tools to create stakeholder engagement, communications, and learning strategies.
Produce deliverables such as communication plans, coaching plans, roadshows, training plans, resistance management plans, and readiness assessments.
Translate system and process changes into actionable activities for employees and stakeholders.
Collaborate with business units and stakeholders to promote consistent change adoption across the organization.
Create and manage stakeholder engagement plans and anticipate and address potential resistance.
Identify potential risks and devise mitigation tactics.
Coach executive leadership and other key stakeholders to facilitate successful change.
Gather user and stakeholder feedback about new systems and processes and deliver it to the project team.
Establish efficient communication processes, including preparation, channel use, review, and distribution.
Advocate for and implement activities that promote user education and adoption of new services and technologies.
Formulate and execute program training and learning initiatives.
Evaluate success through Customer Experience and Satisfaction metrics.
Ensure timely execution of OCM-related project deliverables.
Undertake other duties as assigned within the project scope.

Benefits

Employee medical premium on the High Deductible Health Plan paid by Greentree.
Basic life insurance and AD&D.
Short-term disability and long-term disability.
Health Reimbursement Account.
401(k) match; Roth and pretax 401(k) options are available.
Job-related certifications and training programs paid by Greentree.
Dental and vision coverage.
Health Savings Account and Flexible Spending Account options.
Voluntary term life insurance.
Employee referral bonus and employee bonuses based on contributions and yearly company performance.
Generous PTO granted on the start date, with the ability to escalate to the next tier.
Flexible and hybrid working schedules.
11 paid holidays.
Paid parental leave.
Job-related tuition reimbursement contributions for employees in higher-level education programs.